November 6 – Nov 19, 2021

Updated

Updated

📣 As part of our effort to ensure accessibility, you will notice pages in Via getting a facelift. Term Names and Custom Fields have both gotten that treatment in our most recent development cycle.

⚡️ Profile first and last name have been added (back) to the application, form and traveler dashboards.

🔍 Added clarity to screens when a user does not have permission to view a page, directing the user to contact the account Super User/s.

Fixed

🪄 Some program terms were unable to be cancelled – that’s been resolved.

🕵🏿 Payment statuses of Not Paid were not appearing in the form and application content dashboards, now they are.

👩🏽‍💻 Sort by dates on the application and form dashboards were not respecting the year, now dates on dashboards sort as expected chronologically when sorted by the admin user.

📷Program brochure photos were taking longer than expected to save – this has been resolved. Be on the lookout for even more program brochure edit changes coming soon!

🧐 Term Names on the form dashboards now show only home campus internal term names – for both internal and provider programs

📝 Some multiple choice questions were making an ‘extra’ selection for the traveler, now the traveler is in full command of which selections to make

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

October 22 – Nov 5, 2021

New

🔗 If you sync data from your campus student information system, READ THIS!!! Admins can now click ‘Manual Data Request’ to request a data ‘refresh’ for an individual traveler in your account. Please note that the timing of the data update is dependent on the system set up with your IT office – the refresh could be immediate or it could take up to 24 hours (or in some cases a week) – all entirely dependent on the timing set up by your campus IT office.

Updated

Updated

📣 Good news! We’ve combined the First and Last Name columns on the Traveler, Application and Form Dashboards so you can now search by first + last name when using the search bar!

⚡️ Speaking of the search bar, we’ve also made a few adjustments to it so that typing in your search criteria works more seamlessly.

❓ Ask a Question on our traveler mobile view of program brochures got a ‘lil update so that it’s more accessible and easier for travelers to reach out to program contacts

🔍 On the Traveler Dashboard, we now show the Sign Up date as a default column with the default sort order showing the most recent Traveler Sign Up at the top of the list. This will help you stay on top of new travelers creating accounts in your Via TRM Account.

📝 We’ve renamed some tabs in your Settings for clarity. Now the ‘Organization’ tab is where you’ll edit your organization information such as time zone, organization description and whether to turn on/off Traveler Intake and Program Match. Whereas in the (newly named) Branding tab, you will find your organization logo, custom colors and custom aliases. (Spoiler Alert: More organization tab updates coming your way soon!)

👩🏽‍💻 We’ve added back the ability for admins to ‘Clear Filters’ on the application and form content dashboards. Hooray for one click!

🪄 We’ve updated the word ‘program’ in many locations on the Visitor Program Dashboard to reflect an organization program alias. So if you’ve opted to spell Program as ‘Programme’ – that will now be reflected on the Visitor Program Dashboard.

Fixed

🕵🏿 Sorting date of birth, last sign in and sign up dates on the traveler dashboard now works better…plain and simple.

Via Travel

Updated

🧳 Previously when adding new travelers to a Via Travel Plan, in the Who’s Going section, admins had to ‘refresh’ the page to see their newly added travelers. Now, Via automatically refreshes the page for you!

🚉 Transportation, Housing and Activities filters got a UI update on our Details Dashboards – Have you checked them out yet? They can provide you with so. many. details. about your travelers’ whereabouts!

➕ We’re obsessed with consistency so we’re making the rounds adding a ‘+’ to all CTA’s in Via where an admin is adding something – like adding a traveler to a plan or adding a detail to a plan. It’s the little things…

✈️ The travel status filter will now always display Going and Not Going as filterable options on the Transportation, Housing and Activities dashboards.

Fixed

🙊 For some administrators with Via Travel, viewing traveler itineraries was producing an error – that’s now resolved.

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

October 7 – 21, 2021

New

📣2 new dashboards are live and we are jazzed about them – now there’s a whole new way to pull reports for application and form content 😉

  • within the beta application dashboard…
    • meet the Application Content tab, which allows admins to view all application content, yes, you read that correctly, all application content in any traveler info field or custom question on an application – click here to learn more!
  • within the beta form dashboard…
    • meet the Form Content tab, which allows admins to view all form content in any traveler info field or custom question on a form – click here to learn more!

Updated

  • We have updated our program brochure call out to be mobile-friendly for travelers, admins, and visitors

Fixed

  • Within the decision release timeline field in program settings, admins were getting an error when clicking CLOSE – now they’re not

Via Travel

New

Updated

  • Previously, the plan dashboard’s default state had filters automatically selected when an admin navigated to it – now, when an admin navigates there, the dashboard will reflect the dashboard’s previous state, as in, if the admin had applied filters and chose not to clear them prior to navigating away, when they return to it, the dashboard will reflect the previously selected filters

Fixed

  • When an admin applied filters on the Via Travel traveler dashboard, the map wasn’t updating accordingly – now it is
  • In several locations, we noticed some mentions of the ‘program’ and ‘programs’ custom aliases weren’t updating accordingly – now they are

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

September 23 – October 6, 2021

New

  • New workflow alert! Admins can now unassign suitcases from authorized terms that do not have any applications or forms associated with them – unsure how to do it? Click here and scroll to the Authorized Terms heading to learn more!
  • We’ve added a ‘row last updated’ column in all Via Global dashboards to inform admins when dashboard data has last been updated

Updated

  • When a new client account is created, in the authorized programs tab in settings, we’ve updated the default copy for the instructions before application is started field for greater clarity – here’s what you need to know:
    • because this field is editable by admins, we chose not to universally update the copy in all client accounts as you may have previously customized the copy!
    • if you’d like to use the new language, feel free to copy/paste it:
      • You are about to start a home campus application for an authorized external program. In addition to completing the application you’ve just started, you also need to fulfill the application requirements found at the program provider’s website. By confirming here, you are starting a home campus application to be completed by your home campus’ deadline. (Note: This deadline may differ from the provider deadline). Confirm below to start your application.
  • We added our new time picker in all locations in Via Global
  • Previously, 2 events could not have the same name – now they can

Fixed

  • The following functions in Via Global were not displaying any information when an admin attempted to edit them:
    • in program settings:
      • adding an application template
      • adding tags
      • adding form templates
      • adding program administrators & contact
    • in application & form templates:
      • adding traveler info fields
  • When an admin attempted to save term dates in program settings, a standby error was appearing – now, it isn’t

Via Travel

Updated

  • We added our new time picker in all locations in Via Travel

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

September 9 – 22, 2021

New

  • New sorting option added on the traveler program dashboard: % match! Thanks for the suggestion Kean 🙂

Updated

  • Auto-save on draft, published & unpublished application and form templates has been holistically removed! If an admin makes a change to a template, then attempts to exit the template, Via will display a warning message asking if you’d like to keep or discard changes made
application template warning label
  • We moved the save button in the TRAVELER INFO tab in traveler profile for accessibility and better user experience
  • We added a loading message when an admin navigates to any Via Global dashboard
  • We have updated the look & feel of both the event registration and same day sign up pages as well as made them mobile-responsive
  • We updated all anticipated graduation year fields to ±20 years from the current year

Fixed

  • Several items in Via, upon updating them, weren’t appearing immediately in the respective dashboard, now they are – here’s what was fixed:
    • Application & form templates assigned to internal terms in the program dashboard
    • Unauthorized programs in the program dashboard
  • Previously, if program was authorized by checking the box on the unauthorized tab in the program dashboard, Via would automatically check the box of another unauthorized program – now it won’t
  • On an individual event brochure, admins were getting an error when clicking to add a checkmark next to an attendee – now they aren’t
  • In the MY PROGRAMS tab in traveler profile, program brochure photos weren’t being displayed – now they are
  • Program notes were not displaying as expected on the program dashboard – now they are
  • The anticipated graduation year field dropdown in the TRAVELER INFO tab in traveler profile had no options to select – now, the user can select ±20 years from the current year
  • In some instances, admins were getting a standby error when attempting to edit an application template – now they aren’t

Via Travel

New

  • Brand new formatting options are now available for batch messaging!
  • 2 new dashboards are live !!! 📣 both dashboards have replaced their legacy counterpart

Updated

  • We added a loading message when an admin navigates to any Via Travel dashboard

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

August 26 – September 8, 2021

New

3 new dashboards are live!!! 📣

  • Beta event dashboard (available with its legacy counterpart!) – this dashboard allows admins to see all events and event participants in a centralized view – click here to learn more
    • the legacy event dashboard will be available through September 30, 2021 and will be removed from view the following day
  • Beta visitor dashboard (available as a brand new view!) – meet the visitor dashboard which allows anyone, those with or without a Via Global account to view an organization’s program portfolio! Click here to learn more
  • New traveler program dashboard! This new dashboard replaced the legacy version and includes a ton of improvements, one of which includes sorting order options for travelers, thanks for the suggestion WIU & UChicago!!! Click here to learn more!

Updated

  • The authorized program term workflow has gotten an upgrade for increased clarity, here’s what we did:
    • In the authorized programs tab in setting
      • Admins can now create a suitcase, or the combination of a term name, an application template, application deadline date & time, form template group(s), form deadline date(s), and program alternate
      • Once a suitcase is created, admins can navigate directly to the authorized term tab in the program dashboard to assign the suitcase to desired authorized terms
    • In the authorized terms tab in the program dashboard
      • Admins can now assign a suitcase to the desired authorized program term(s)
  • We’ve updated the name of a traveler info field from Sex to Sex Assigned at Birth
  • The new traveler info field, Gender Identity, is now available as a column to view on the beta traveler dashboard, beta application dashboard, and the beta form dashboard
  • In connection with the new functionality of turning on/off certain notifications, we’ve added new copy at the bottom of certain emails that indicates the ability to turn that notification on or off

Fixed

  • When an admin posted a note, the text would clear out of the open fields but the note would not display within the tab – now it does
  • When an admin assigned a suitcase to an authorized term, the term name did not immediately appear in the table – now it does
  • When a traveler committed their application, the screen displayed had a custom alias that wasn’t updating accordingly – now it is
  • Several items in Via, upon updating them, weren’t appearing immediately in the respective dashboard, now they are – here’s what was fixed:
    • Suitcases assigned to authorized terms in the program dashboard
    • Suitcase deadlines in the program dashboard
    • Authorized programs in the program dashboard
    • Application status changes in the beta application dashboard
    • Form status changes in the beta form dashboard

Via Travel

New

  • The new traveler info field, Gender Identity, is now available as a column to view on both the Via Travel traveler dashboard as well as in the Who’s Going list of a particular plan

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

August 19 – 25, 2021

New

  • As the Via team has added more mailers over time, I can imagine some of you thinking, “gosh I wish I could turn that notification off!” Well today is the day to customize which Via Global notifications you receive and which you don’t by turning them on or off in the notifications tab in settings! And we didn’t stop at giving admins the ability to turn notifications on or off, travelers now have it too 😊 – click here to learn more!

Fixed

  • The passport expiration date field on applications & forms was only allowing the user to choose a date up until 2021 – now, the date picker dates back 20 years and forward 20 years
  • Both the date of birth and passport expiration date fields weren’t displaying dates correctly on submitted applications – now they are
  • If instructions were added to a custom dropdown question on an application or form template, admins couldn’t see them in the preview of the template and travelers couldn’t see them on their applications or forms, admins could only see the instructions in the edit view of the template – now admins can see instructions in the template preview and travelers can see them on their applications and forms

Via Travel

New

  • Not only have we built the ability to turn on or off Via Global notifications, we also included Via Travel notifications in the mix if your organization has that license 🙂
  • NEW MAILER! If a solo plan is reinstated, both travelers and admins will be notified! Click here to see the mailer copy

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

July 29 – August 18, 2021

New

  • NEW MAILER! Travelers who were invited to or registered for an event are notified 1 day before the event’s start date! Click here to see the mailer copy
  • NEW TRAVELER INFO FIELD! Introducing Gender Identity to all! This new field can be found under the Personal Information heading in the TRAVELER INFO tab in traveler profile, the following options are available:
    • Agender
    • Androgyne
    • Demigender
    • Genderqueer or gender fluid
    • Man
    • Questioning or unsure
    • Trans man
    • Trans woman
    • Woman
    • Additional gender category/identity: please specify _______________________
    • Prefer not to disclose
  • We’ve added traveler photos on the new beta traveler dashboard, so you can see who’s who!

Updated

  • We’ve updated our date pickers all throughout Via Global to allow the user to select the desired month and desired year in their own respective dropdown menus for a better user experience
  • As an occasional user, I can only view applications and forms to programs of which I am assigned as a program contact and/or program administrator – example, given a traveler has applied to a program to which I’m assigned and another I’m not, I will see both applications in the traveler’s profile, however, I will see an access denied message if I click on the application or form to the program to which I am not assigned

Fixed

  • On the traveler intake experience, travelers couldn’t click “Teaching English” as a preferred program type – now they can
  • Date picker filters on the program dashboard were only going up to year 2021 – now they go ± 20 years
  • Previously, the term name filter on the program dashboard was filtering for inexact matches – now, the logic has been updated to filter for exact matches – example, if an admin has 2 different term names with the word “spring” within, Spring & Spring 2023, if an admin filters for “Spring,” only the terms that have “Spring” as a term name will appear
  • On the beta application dashboard, if an admin attempted to defer or withdraw an application and selected the reason “other,” after they typed the reason, they weren’t able to click Update to successfully change the application’s status with the custom reason – now they are
  • Admins were observing when they attempted to transfer a traveler’s application the programs dropdown was taking a while to load and while it was loading they were seeing “No options” – now, the load time has been reduced and they now see “Loading programs” while they wait
  • On some applications and forms, blank synced fields were preventing travelers from submitting their application or form – now blank synced fields do not prevent application or form submission
  • In some cases, required fields weren’t appearing as required on applications and forms – now they are

Via Travel

New

Updated

  • Formerly plan notes were visible on the traveler view of editing a solo plan – now they’re only visible to admins, as desired
  • We’ve updated our date pickers all throughout Via Travel to allow the user to select the desired month and desired year in their own respective dropdown menus for a better user experience
  • We’ve updated the logic when an admin attempts to associate a program with a group plan to include all published programs with at least one term

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

July 15 – 28, 2021

New

  • 2 new dashboards are live!!! 📣
    • Beta traveler dashboard (available with its legacy counterpart!)
      • the legacy traveler dashboard will be available through August 20, 2021 and will be removed from view the following day
    • Beta form dashboard (available as a brand new view!)
  • New Admin Only section (that is not visible to travelers or admins without adequate permission) added to internal program settings that allows admins to:
    • write program-related notes
    • upload program-related files (brand new feature!)
  • On the program dashboard, two new columns were added to both the internal tab and internal terms tab:
    • Program contact email
    • Program administrator emails

Updated

  • Several updates were made in regards to notes that can be added to a traveler’s profile
    • within the NOTES tab in traveler profiles, you’ll notice that we
      • updated the button from Send to Save for accuracy
      • added the admin’s photo next to any note they create
    • in roles & permissions tab in settings, we added the permission of view/create notes for power, support, and occasional users; if a user role does not have the permission to view/create notes, they will not see the NOTES tab in any traveler profiles
  • We’ve add form name in the form status change notification mailers that are sent to both admins and travelers for clarity

Fixed

  • In several tabs in settings, we noticed some mentions of the ‘traveler’ and ‘travelers’ custom aliases weren’t updating accordingly – now they are

Via Travel

Fixed

  • When an admin attempted to add dates to a plan, the data picker was not visible for them to select from – now it is

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

July 3 – 14, 2021

New

  • NEW BATCH ACTION! Admins have long awaited the day when they could batch add forms to multiple traveler profiles at one time… today is that day (thanks for the original ask, CSBSJU!) Here’s the 411:
    • this batch action is available on the beta application dashboard
    • when an admin wants to add a form in batch, they simply select the desired applications on the beta application dashboard, choose the form template, and add away
    • the form will be added to the FORMS tab in traveler profile and associated with the same program & term that the application is

This means that admins can add forms regardless of application status!!!!!!! Yes, you heard that correctly – if your dream is to add a form to a traveler’s profile that has an incomplete application, don’t let us stop you, fulfill that dream 🌟💫

Updated

  • We’ve updated the way we display synced phone numbers – we are now displaying exactly what is being sent
  • If a traveler lands on www.via-trm.com and attempts to create an account, we now require them to select an organization name before allowing them to do so

Via Travel

Updated

  • We’ve updated the copy & look/feel of all Via Travel mailers

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

June 18 – July 2, 2021

📣 Have you taken a peek at the new authorized program terms? Watch the short training video below to learn more!

New

  • We added Is blank at the top of the Term Name filter dropdown on the program dashboard so that it’s easy to see which terms have been named and which haven’t!
  • We added SSO/Non-SSO column to the new beta application dashboard that indicates whether a traveler has logged in through SSO or not!
  • NEW MAILERS!
  • NEW TRAVELER INFO FIELD! Introducing Advisor to all! This new field can be found under the Academic Information heading in the TRAVELER INFO tab in traveler profile and really packs a punch 💥
    • it can be added to new application and form templates for travelers to fill out on applications and forms
    • if added to application and form templates, admins will be able to visualize that data on our new dashboards, as well as search, sort, filter, create & share custom filters for, and generate advisor data on custom CSV reports for applications and forms

Updated

  • On the new beta program dashboard, the Term Name filter got an upgrade – now in the dropdown, you can see which term names are active and which are archived under their respective heading
  • We’ve been pretty busy in settings, within the traveler intake & program matching experiences, and the sign in/sign up pages:
    • making everything ARIA compliant which helps to make Via more accessible to those with disabilities
    • updating the look & feel
  • As a result of the authorized program terms release, all term names, regardless if they are for internal or authorized program terms, are now created in settings within the Term Name tab!
  • We updated the copy on the permission denied screen for transparency
  • Within the batch message modal, we updated the add hyperlink button for more clarity
  • Within a browser, as an admin or a traveler, we’ve updated the tab name to accurately reflect where the user is in app!

Fixed

  • The permission denied message was popping up at times when it shouldn’t while heading to several Via Global locations – now it isn’t
  • Dates selected in filters on the new dashboards were still displaying dates upon clearing – now, when filters are cleared, the dates are as well
  • Admins were getting an error when clicking Revoke Admin in the Users tab in settings – now they aren’t
  • In some instances when an admin duplicated a program, selected program and housing types were being duplicated – now, when a program is duplicated, program and housing types are not
  • Some fields on CSV reports were not appearing capitalized even though they were capitalized on applications or forms – now they appear in reports exactly as they appear on an application or form
  • In certain instances, subject areas were unable to be removed from a program brochure – now they are
  • Custom colors on visitor program brochures were defaulting to incorrect colors – now they aren’t
  • If a traveler’s application was transferred to a program & term with a decision release timeline in the future, after the decision release timeline had passed, they weren’t seeing their transferred application as transferred – now they are
  • Some admins were seeing an error when attempting to assign custom terms to authorized program terms – now they aren’t
  • When an admin clicked to view an unauthorized program brochure, they were seeing an error in some instances – now they’re not

Via Travel

New

Updated

  • We renamed the plan notes field in group plans to “Plan Notes (Admin Only)” for added clarity & transparency
  • We’ve refreshed the copy of all Via Travel mailers

Fixed

  • Travelers were getting an error after joining a group plan and heading to the Who’s Going list – now they’re not
  • SafeCheck phone numbers were not showing up as expected on the traveler dashboard or on the Who’s Going list of a specific plan – now they are

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

June 3 – 17, 2021

New

🤸🤸🤸 Authorized program terms are live!!! This long-awaited and hotly-requested functionality allows admins to associate the following with specific authorized program terms:

  • term names
  • application templates
  • application deadline dates & times
  • form templates
  • form deadline dates
  • program alternates

Click here to learn more about this new release!

Via Travel

New

  • We’ve added some new types for solo & group plans 🛫… here’s the 411:
    • New activity type!
      • Orientation
    • New plan types!
      • Field trip
      • Research

May 20 – June 2, 2021

New

📣📣📣 Have you seen the new beta program dashboard that we launched on May 21st?! It gives you a more comprehensive view into program data along with the ability to search, sort, add/remove columns, filter, create custom filters, share custom filters with your team & seamlessly export custom reports…

  • Good news → none of your data has been removed or deleted, everything you had access to on the legacy program dashboard is available within the beta program dashboard and so much more
  • The best news → admins can now add terms, applications & forms to internal programs in batch!
  • Bad news → there’s no bad news!

Both the beta & legacy program dashboards will be available together for 30 days, through June 21, 2021. On June 22, 2021 the legacy program dashboard will be sunsetted and removed from your view – click here to learn more about what’s available in this dashboard!

Fixed

  • In certain instances, form deadline reminders associated with applications that had been Transferred were going out to travelers – now they’re not
  • Previously, the process of updating application status from the application dashboard was either slow or not working, so we upgraded the performance to ensure that all application statuses can successfully be updated
  • For some travelers who had synced data from their student information system, their email address was appearing instead of their name – now their name is front & center as expected!
  • On some applications & forms, synced fields were appearing as editable if the field was blank – now, regardless if the synced field is blank, it will appear as gray & non-editable
  • Admins were previously unable to duplicate program brochures – now they can
  • In program settings, the add form template search bar wasn’t working as expected – now it is
  • Travelers who have access to Via Travel and Via Global were seeing the new sign up/in workflow going from Traveler Intake or Program Match to their profile – now they’re not

May 6 – 19, 2021

New

  • NEW MAILERS!
    • When a recommendation has been submitted successfully by the recommender, the traveler will be notified! Click here to see the mailer copy
    • When an admin adds a new form to a traveler’s profile OR when a traveler receives pre-departure forms after being committed, nominated, conditionally approved, or approved, Via will notify them that they have forms & urge them to head to their profile to fill them out! Click here to see the mailer copy

Updated

  • In certain locations, admin & traveler photos had broken images if they had not uploaded a photo of themselves, so, we updated all locations in Via Global to display the standard avatar photo if a photo hasn’t been uploaded to an account
  • Multiple items in Via Global were alphabetized:
    • Form templates in program settings
    • Subject areas on program brochures
    • Instructional languages on program brochures
  • Settings got a design tune up!
  • If a traveler has a question while looking at a program brochure, they can click the Have a question? link in the floating footer to do so!
  • If a user looking at a program brochure wants to share a program brochure via email, Twitter or Facebook, the URL link is now hyperlinked

Fixed

  • Via Global-only travelers were previously seeing the new sign up/sign in workflow (this workflow is only relevant for travelers that have access to Via Global and Via Travel) upon sign up and/or sign in – now they don’t
  • In the transfer process, admins were able to click SUBMIT on an application more than once which created multiple transferred apps for the same program & term – now the SUBMIT button is deactivated after one click
  • When transferring an app, if an admin changed their mind and wanted to click the CANCEL button to go back to the app, cancel didn’t always work as expected – now it does
  • Previously on the application dashboard, admins were able to batch update application status without choosing an application status – now they must choose an application status before being able to successfully update applications
  • On the traveler dashboard, the message recipient filter wasn’t working as expected: if an admin was selected, the list returned included travelers who did not have that particular admin as a message recipient or the returned list didn’t include all travelers who did have that admin as a message recipient – now if an admin filters for a specific message recipient on the traveler dashboard, all correctly associated travelers will be returned
  • If a traveler does not go through the program matching experience, no percentages will appear on their view of the program dashboard

Via Travel

New

  • We’ve added the following TRAVELER INFO fields to both the Via Travel traveler dashboard as well as on the Who’s Going table:
    • Student ID
    • Preferred First Name
    • Traveler Type
    • Date of Birth
    • Emergency Contact 1 Name
    • Emergency Contact 1 Relationship
    • Emergency Contact 1 Phone
    • Emergency Contact 1 Email
    • Emergency Contact 1 Address
    • Emergency Contact 2 Name
    • Emergency Contact 2 Relationship
    • Emergency Contact 2 Phone
    • Emergency Contact 2 Email
    • Emergency Contact 2 Address
    • Country of Citizenship
    • Passport Number
    • Passport Issuer
    • Passport Status
    • Place of Birth

April 22 – May 5, 2021

New

  • Big things happening for applications💥… say hello to Via Global’s 3 new application statuses
      • Nominated
      • Conditionally Approved
      • Approved
    • Here’s the 411 on these new statuses… they:
      • all release pre-departure forms 😱 – this means that, if an admin changes an application’s status to any of the 3 new statuses, the traveler will be given access to their pre-departure forms in the FORMS tab in their traveler profile
      • all are associated with the Applying tracking step – this means that, if an admin changes an application’s status to any of the 3 new statuses, that traveler will be associated with the Applying tracking step
      • do not allow travelers to commit, so, if you’d like travelers to continue on in the tracking step journey of Applying to Pre-Departure to On-Site and finally to Alumni, the application status must be changed from any of the 3 statuses to Committed
      • all respect decision release timeline functionality & are considered ‘protected statuses’ (aka travelers won’t be notified if an admin changes their application status to any of the 3 statuses if decision release timeline is in the future!)

Updated

  • Number of weeks in program settings now auto-calculates to the tenth decimal (example: 13 days = 1.9 weeks) and has now become read only so that the correct calculation of time can be done by Via 😊

Fixed

  • We fixed an issue that was rounding down the number of weeks in program settings, example: 13 days was calculated as 1 week – now, number of weeks factors in the number of days into the auto-calculation
  • Archived admins were receiving mailers from Via – now they’re not
  • In certain instances, admins were unable to update form status successfully – now they can

April 8 – 21, 2021

New

  • New subject area 📖 Let’s give a warm welcome to Integrative Studies available to add as a subject area on any internal program brochure!

Updated

  • On the event attendee screen within an event brochure, we’ve added an error message if the admin attempts to upload without first adding a file to upload

Fixed

  • It was brought to our attention that certain occasional users could see all travelers – we tweaked the logic and restored it to match our expectation: occasional users can only see travelers who have favorited and/or applied to programs for which they are assigned as a program administrator or contact
  • Occasional users were getting a server error attempting to view a traveler’s profile, now they aren’t
  • We updated the event attendee report to display all data in the correct column & row
  • The passport status filter on the traveler dashboard wasn’t working as expected, now it is

Via Travel

Fixed

  • Downloading the batch invite template on a travel plan wasn’t downloading anything – now it does
  • Uploading a CSV of travelers wasn’t successfully updating the who’s going roster, now, when a CSV of travelers is uploaded, all travelers are added

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

March 25 – April 7, 2021

New

  • Introducing the brand new sign up/sign in workflow for travelers that have access to Via Global and Via Travel… when new travelers sign up and/or sign in they’ll see 2 choices to lead them where they want to go 🗺
    • if they want to Explore Programs they’ll head to their view of the program dashboard
    • if they want to Register Travel they’ll head to Via Travel
    • if they no longer wish to see the welcome screen, they can remove it permanently from their view!

 

  • Did you ever think about being able to turn off Traveler Intake or Program Match? Well folks, today is your chance to do just that! Now available in the ACCOUNT SETTINGS tab in settings (which is also brand new!), you have the option to Show Intake to Travelers and Show Program Match to Travelers – who doesn’t love choices?
  • Have you noticed the new traveler & program types?! If so, you’re a 🌟- here are the new types & where you can find them 🔎
    • Program type
      • Exciting additions 📌
        • Scholarship
        • Fellowship
      • Locations 📍
        • Travelers can… choose their desired program type(s) during Program Match, filter for program type on their view of the program dashboard and see their preference(s) in their traveler profile
        • Admins can… see preference(s) in their traveler profile, add program types on internal program brochures, and filter for program type on the traveler, program, application & report dashboards
    • Traveler type
      • Exciting additions 📌
        • Faculty
        • Staff
        • Guest
      • Locations 📍
        • Travelers can… choose their traveler type during Traveler Intake, see their choice in their traveler profile and fill out that question on an application or form (if the field was added to the template of course!)
        • Admins can… see traveler type in their traveler profile, add that field to application & form templates, and can filter for traveler type on the traveler, application & report dashboards
  • The CashNet question type got some lovin’ 💘 new payment status options, the admin ability to update payment status, and payment status activity log have been added for this question type (this requires a custom payment integration between your institution’s CashNet payment system & Via Global – interested in learning more? Send us an email at info@via-trm.com to get the particulars!)

Updated

  • The screen travelers see when they create an account or go back to edit the answers they inputted during Traveler Intake has gotten a UI update & new copy – here’s what travelers see now:
    • Congrats! Your journey has begun! New experiences await. New people are ready to greet you. New learning is about to become part of you. We’re here to help every step of the way. Let’s go!
  • Our team has made some message recipient logic updates to pave the way for batch functionality, here’s what you can expect from message recipients now:
    • if an admin sends a single or batch message, they are added as a message recipient to the traveler/s
    • if an admin is archived, they are removed from being a message recipient meaning they are no longer visible as such in the traveler profile and they no longer receive emails
    • if a message recipient is removed from the message recipient list in traveler profile, they no longer receive emails
    • if a traveler has 0 message recipients and they send a message from their traveler profile, all default message recipients will receive an email and will be added as message recipients
    • if a traveler asks a question on a program, the program contact will be added as a message recipient
  • We keep truckin’ 🚚 along with updating our mailers, in this set of release notes, application & form deadline reminder mailers were updated!
  • The app transfer process as it relates to recommendations got a tune up – for a transfer between terms that utilize the same application template, the following upgrades were made:
    • if a recommendation was submitted prior to the transfer, the recommendation will be moved to the new application and will be marked as transferred on the original application
    • if a recommendation was not submitted prior to the transfer, when the recommender submits their recommendation, it will be associated with the new application
  • Any traveler attempting to submit an application or form that has any one of our payment questions (fee, CashNet, TouchNet) in the following statuses, Not Paid, Partially Paid, Partially Refunded, Pending, and Other will be blocked from submission

Fixed

  • We discovered that the new traveler account confirmation mailer was not being sent to travelers if their home campus had Single Sign On (SSO) for sign up, now they are
  • Filtering of payment question types on application dashboard was not displaying the correct applications so we fixed it

Via Travel

New

  • 2 new status fields are available now! Here’s the breakdown of what they are & mean 🔎
    • Plan status 📌
      • Registered – all new group & solo plans are created in this status by default
      • Pending Approval – visual indication manually set by an admin that a plan is awaiting approval
      • Approved – visual indication manually set by an admin that a plan has been approved
      • Not Approved – visual indication manually set by an admin that a plan was not approved
    • Registration status 📌
      • Open – travelers can sign up for the group plan; admins & group leaders can add travelers to the group plan → travelers are considered “going”
      • Closed – travelers cannot sign up for the group plan; admins can still add travelers → travelers are still considered “going”
      • Complete – travelers cannot sign up for the group plan; admins can still add travelers → travelers are considered “going”
      • Cancelled – travelers cannot sign up for the group plan; admins can still add travelers → travelers are considered “not going”

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

March 13 – 24, 2021

New

  • Two weeks ago, we added new payment status options for the fee question type on application and form templates – this week, we’ve added those new status options for the TouchNet question type which will now allow admins to update payment status themselves rather than relying on the actual transaction; in addition to the new statuses, we’ve also built a payment status activity log to give even more transparency and clarity to travelers and admins (see example TouchNet question below on an application)

 

This question type requires a custom payment integration between your institution’s TouchNet payment system & Via Global – interested in learning more? Send us an email at info@via-trm.com to get the particulars!

Updated

  • All emails coming from Via will now be sent from messages@via-trm.com – we recommend reaching out to your IT team to whitelist this address to ensure all emails are successfully delivered!
  • The saga continues with us updating our mailers – here’s what we did recently:
    • New account mailers – anytime a new account has been created, this includes:
      • When an admin invites a traveler to create an account, the traveler is notified of the invitation
      • When a traveler creates their own account, the traveler and the default message recipient(s) receive confirmation of the account creation; if there are no default message recipients, the super user(s) will be notified
      • When an admin invites another admin to create an account, the invited admin is notified of the invitation
      • When a traveler or admin clicks Forgot Password? they receive a notification to change their password
    • Recommendation mailers – anytime a recommendation is sent, this includes:
      • When a traveler or admin send a recommendation request to someone, the recommender is notified of the recommendation request
      • When a traveler or admin cancel a recommendation, the recommender is notified of the cancelled request
      • When a traveler or admin resend a recommendation request to a recommender who has not submitted their recommendation, the recommender is notified that the recommendation is due soon and urges them to complete it
    • Event mailers – all mailers related to events which include:
      • When an admin invites a traveler to an event, the traveler is notified of the invitation
      • When a traveler registers themself for the event, they receive confirmation of their registration
      • When a traveler signs themself in using same day sign up or an admin uploads a CSV of event attendees, the traveler(s) receive a confirmation of their attendance
      • When an admin cancels an event, all travelers who registered or were invited are notified
  • We re-worked some things within the MESSAGES tab in traveler profile:
    • We updated message threads to mirror Apple’s iMessage format: if you are an admin and you send a message to a traveler, your message will appear blue, whereas if the traveler or another admin sends a message, their message will appear gray to you for an all-around better reading experience
    • We did a thorough sweep to ensure that all our fonts, font sizes, and font colors were consistent with our design system
    • We updated our preview & download icons to match color & style in the MESSAGES tab in traveler profile, as well as on application and forms
  • We’ve updated our batch message screen to remove all content sent in a previous message, in other words, you’ll have a clean slate every time you go to send a new batch message from either dashboard!
  • In the past, travelers would receive form deadline reminders for Not Started and Started forms even if their previously Committed application had been Deferred or Withdrawn – now, if a previously Committed application is Deferred or Withdrawn, travelers will no longer receive form deadline reminders for their Not Started and Started forms
  • Previously, a program term would not be available for travelers to select as an alternate unless the term had a future application deadline (along with an application template) – we’ve updated the logic to be as follows: if a program term has an application template attached, regardless if it has a future deadline or not, it can be viable program alternate

Fixed

  • Exact dates were appearing in application status change notifications to travelers despite Show Exact Dates being turned off in program settings – now, if Show Exact Dates is turned off, all mailers will display dates in the following format: month, year – month, year
  • In some cases, travelers were getting an error when attempting to submit their application that had a deadline of that day – now, regardless of when the application’s deadline is, the traveler is able to successfully submit it!
  • Previously, travelers were unable to download a file from an upload question unless their application status was Incomplete – now, travelers can download files regardless of their application’s status
  • If an admin attempted to change authorization status of an internal program, the status would not be updated unless the program brochure had all required content filled out – now, regardless if the program brochure has all required content fill out, admins with permission can turn authorization status off or on
  • When a traveler attempted to select alternates on their application, the term dropdown menus weren’t 100% visible due to the floating footer – now, the dropdowns and footer are adequately spaced apart for full visibility 🙂

Via Travel

Updated

  • We’ve made some cosmetic updates to the look & feel of Via Travel

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

February 25 – March 12, 2021

New

  • Let’s have a show of hands for all those who’ve wanted to be able to preview an image file that’s been uploaded to an application or form rather than immediately download it… 🙌 Today is the day! Both admins and travelers now have the ability to preview an image file (PDF, png, jpeg) that’s been uploaded to an application or form using the upload question type 🤸(see example form from an admin’s perspective below)
  • 💰NEW PAYMENT STATUSES! We’ve added a number (😂) of payment status options for the fee question type on application & form templates; now, admins can select from a wider range of options on applications & forms for increased clarity & better tracking:
    • Paid
    • Not Paid
    • Paid – Admin Override
    • Partially Paid
    • Refunded
    • Partially Refunded
    • Waived
    • Pending
    • Other
  • 📧NEW MAILER! When a traveler gets accepted to an authorized program, they will get a special acceptance email from Via detailing their next steps so that expectations are clear & urging them to commit (mailer copy differs from the acceptance email travelers receive for an internal program)
  • Brand new formatting options are now available for batch messaging on the traveler & application dashboards! Take a look…
  • 📬We’ve enlisted the help of a new email delivery platform to the cloud-based platform, SendGrid. SendGrid has sent more than 1 trillion emails, works with more than 45,000 paying customers to help ease the pains of sending high-volume emails, and has pioneered email infrastructure to be the most reliable, trusted choice when it comes to email expertise. What does that mean for you? More reliability & speed for ALL emails coming from Via!

Updated

  • With the change in email delivery platform to SendGrid, we are incrementally updating all of our mailers! Here’s what we’ve updated thus far:
    • Ask a question mailers – anytime a traveler clicks Have a question? on a program brochure, the program contact will be notified; if the program is authorized, the default message recipient(s) will also be notified – not sure what a default message recipient is? Click here to learn more!
    • Request to apply mailers – anytime a traveler clicks REQUEST TO APPLY on a program brochure with no future terms available, the program contact will be notified; if the program is authorized, the default message recipient(s) will also be notified
    • Message mailers – anytime a traveler or admin sends a message in Via, this includes:
      • When a traveler sends a message from the MESSAGES tab in their traveler profile, the message recipient(s) will be notified; if the traveler has no message recipient(s) assigned to them, the default message recipient(s) will be notified – unsure about what a message recipient is compared to a default message recipient? Click this link, we’re here to help 😎
      • When an admin sends a message from the MESSAGES tab of that specific traveler’s profile, the traveler is notified; in addition, any message recipient(s) associated with that traveler will also be notified
      • When an admin sends a batch message to one or more travelers from the traveler or application dashboard, all travelers are notified; in addition, any message recipient(s) associated with those travelers will also be notified
    • Authorized program application mailers – anytime a traveler starts an application to an authorized program or anytime the status of the application changes, the following occurs:
      • The traveler gets an email confirming they started an application to an authorized program
      • The program contact (of the provider) will be notified that a traveler has started an application; if the program has no program contact, provider’s default message recipient(s) will be notified; if there is no default message recipient, super user(s) will be notified (no contact information is displayed unless the provider has paid for Via Leads)
      • The default message recipient(s) (of the home campus) will be notified that the traveler has started an application; if there is no default message recipient, super user(s) will be notified
      • The traveler gets an email notification anytime an admin changes the status of their application to anything but Accepted (email notifications may be withheld if a decision release timeline has been put in place – click here to learn more about this topic)
      • The traveler gets an email notification anytime an admin changes the status of their application to Accepted (email notifications may be withheld if a decision release timeline has been put in place – click here to learn more about this topic)
      • The default message recipient(s) (or super user(s)) from the home campus get an email notification anytime a traveler changes the status of their application
    • Internal program application mailers – anytime a traveler starts an application to an internal program or anytime the status of the application changes
      • The program contact & default message recipient(s) will be notified that the traveler has started an application; if there is no default message recipient, super user(s) will be notified
      • The traveler gets an email notification anytime an admin changes the status of their application to anything but Accepted (email notifications may be withheld if a decision release timeline has been put in place – click here to learn more about this topic)
      • The traveler gets an email notification anytime an admin changes the status of their application to Accepted (email notifications may be withheld if a decision release timeline has been put in place – click here to learn more about this topic)
      • The program contact and the default message recipient(s) get an email notification anytime a traveler changes the status of their application
  • We’ve updated the copy in the mailer sent to a traveler immediately after they’ve started an application to an authorized program, so we updated the copy visible in the AUTHORIZED PROGRAMS tab in settings!
  • Batch messaging on the traveler & application dashboards got a visual makeover
  • We’ve made some tweaks to decision release timeline logic to accommodate all possible scenarios that have arisen as a result of the COVID-19 pandemic – click here to learn more about this sophisticated & intricate functionality with possible real-life scenarios!
  • We updated applications, forms & traveler profile to display full country names rather than two-letter country codes for a better reading experience
  • If an admin user role does not have the ability to view certain locations in Via Global based on their permissions, they’ll now see “Your role has not been granted permission to view this part of the site. Roles & Permissions are changed at the discretion of the account Super User(s). For more information, reach out to the following: <<super user>>.”
  • Previously, if an admin sent a specific traveler a message in the MESSAGES tab in traveler profile, they received a copy of the message in their email inbox; we heard this was somewhat redundant, so we turned that mailer off!
  • We’ve updated our permissions to include default behavior – let’s break it down:
    • Application Template Settings & Form Template Settings
      • If the user role is given the permission to Create/Duplicate, the View permission is automatically checked off if it wasn’t already
      • If the user role is given the permission to Edit/Delete Draft, the View permission is automatically checked off if it wasn’t already
      • If the user role is given the permission to Edit Published/Unpublished, the View permission is automatically checked off if it wasn’t already
      • If the user role is given the permission to Publish, the View permission is automatically checked off if it wasn’t already
      • If the user role is given the permission to Archive/Unpublish, the following permissions are automatically checked off if they weren’t already: View, Edit Published/Unpublished, Edit/Delete Draft
      • If the View permission is taken away from a user role, all other permissions are taken away as well
    • Organization Settings
      • If the power user role is given the permission to Edit Organization, the View Organization permission is automatically checked off if it wasn’t already
      • If the View Organization is taken away from power users, the Edit Organization permission is taken away as well

Fixed

  • In the process of making cosmetic updates to our program brochures, we noticed the Have a question? button was removed from the traveler view of authorized programs – don’t worry, we added it back
  • Currency symbols weren’t visible on the Programs tab in the new report dashboard – now they are
  • If an admin attempted to update custom fields within a traveler’s profile, no SAVE button would appear – now it does
  • Previously, every time an admin sent a message to a traveler from the MESSAGES tab in their traveler profile, the admin’s name would be displayed in the message recipient list for each time they sent that traveler a message, meaning their name would appear multiple times – now, if an admin sends a traveler a message in their traveler profile, they’re added as a message recipient once and only once, regardless of however many messages they send them!
  • Travelers were seeing an error when they attempted to view the screen to select alternates on their application – now they don’t
  • A program location error was displaying to admins attempting to publish a program even after they had entered a location – we got that error in line so no errors would appear again
  • On an application or form template, if an admin added a fee question but did not provide a payment URL, the traveler would still see & be able to click on the Make your payment online link, which resulted in them getting an error – now, if an admin doesn’t provide a payment URL in the template, Via will not display Make your payment online link on the traveler’s application or form
  • As an admin or traveler, if I clicked the calendar in the Date of Birth field while the date was obfuscated, the whole calendar appeared obfuscated – now, anytime a traveler or admin goes to edit date of birth, the calendar & the date itself will be visible! In addition, anytime date of birth is updated, Via will default to it being obfuscated
  • On the program dashboard specifically in the Unauthorized view, if an admin attempted to filter for the program type Faculty/Teacher Leader Travel, no programs would appear despite there being programs of that type; in addition, Virtual was missing all together from the list – we’re happy to say that Virtual has been added & Faculty/Teacher Leader Travel is functioning properly
  • We heard some admins were having trouble downloading reports from the new report dashboard – so we made some adjustments, good as new
  • Certain admin user roles weren’t able to see tabs they should based on their permissions – here’s what we fixed:
    • If a user role had the permission to Invite Admin Users, the USERS tab wasn’t visible, now it is
    • If a user role didn’t have the permission to View Organization, Settings wasn’t visible for them to update their personal account settings – now it is
  • Admin user roles without the permission to View Organization were seeing an error when attempting to view the SAFECHECK tab in Settings – now they’re not
  • If a power user had the permission to assign permissions for other roles, they were also able to edit permissions for their role, power users – power users with this permission should only be able to edit permissions for support and occasional users, so we fixed it to do so
  • If an admin user wasn’t given the permission to change other admin user roles, it still looked as though they could click the radio button of a role to select for another admin – now, if they don’t have that permission, we added a 🚫 symbol and no longer allow for the radio buttons to be clicked
  • In the Terms & Cost section on some authorized programs, the home campus & authorized program deadlines were flip flopped – so we unflipped them
  • Not all form deadline reminders or application status change notifications for authorized programs were going out as expected – now they are
  • In some cases, answers provided for a single choice question on an application or form were reverting back to the default state; we identified the disconnect and patched things up – now, when an answer is chosen, it remains
  • After a traveler clicked REQUEST TO APPLY on a program brochure, the success message was appearing twice – now it’s not
  • In certain instances, application status changes were appearing until the user refreshed the page, here’s what we fixed:
    • After an admin changed application status on the application dashboard, the status was not automatically updating to display the new status until they refreshed the page – now, the status change immediately appears without the need to refresh
    • Travelers weren’t seeing application status changes for certain statuses until they refreshed the page – now, the status change immediately appears without the need to refresh
  • When an admin attempted to transfer an application, the term dropdown menu wasn’t 100% visible due to the floating footer – now, the dropdown and footer are adequately spaced apart for full visibility 🙂

Via Travel

New

  • Two weeks ago, we released functionality to batch email travelers on the Via Travel Traveler Dashboard as well as on the Who’s Going list of a particular plan – this week, we’ve added the ability to also send SafeCheck content as an email!
  • Custom filters can be saved & shared with others in the office in the following locations:
    • Who’s Going list of a particular plan
    • SafeCheck Dashboard
    • Via Travel Traveler Dashboard
    • Plans Dashboard
  • Admins can view, search for, sort, filter, and export SafeCheck status & associated phone numbers on both the Via Travel traveler dashboard and now the Who’s Going list of a particular plan!
  • NEW MAILER! When an admin cancels a group plan, all travelers and group leaders will get an email from Via informing them of the cancellation

Fixed

  • Previously, if an admin who did not have a first or last name attempted to edit a group plan itinerary, an error would appear – now it doesn’t
  • The Leave Group Plan button wasn’t allowing travelers to be able to leave a group plan – now it is
  • In some instances, if an admin sent a SafeCheck message & email, the SafeCheck dashboard was not displaying Yes in the Email Requested column – now it is

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

February 12 – 24, 2021

Happy belated National Study Abroad Day from the Via TRM team

New

  • 📣NEW DASHBOARD ALERT! Meet the Report Dashboard – a place for comprehensive views into traveler, program, application, and form data along with the ability to search, sort, filter & seamlessly export data from Via. Interested in creating efficiencies in your day to day operations? This dashboard is for you – learn more and get started here

Updated

  • If a program brochure did not have any cost information, the Term Information table was not in alignment – now it is
  • Previously, if an admin added more than 2 lines of text in the Cost Information field in programs, the whole table would enlarge when the user hovered over it – now, hovering over it will enlarge only that field, not the whole table, and allow the user to scroll up & down for easy viewing
  • If an admin was viewing an application and attempting to change the status,Transferred was listed as an option; however, applications can only be transferred through the dedicated transfer process, so, we removed it from the status dropdown list on the application
  • Our permissions went through a full audit, here’s what we updated:

    • Application Template Settings
      • If the user role does not have the View permission

        • The Application Templates button in the Applications dropdown will not be visible
      • If the user role only has the View permission
        • They will see Applications in their main navigation menu & Application Templates in the dropdown
        • They can view any application template in PREVIEW mode
        • If they click EXIT PREVIEW, they will return to the Application Template Dashboard
      • If the user role has the Inactivate permission
        • Archive will appear in the footer of any template that the admin is able to edit (example – if power users can edit published application templates and can inactivate them, Archive will be visible on all Published and Unpublished application templates)
      • If the user role has the Edit Published permission
        • The admin will be able to view, edit, save & preview application templates in either the Published or Unpublished states
    • Form Template Settings
      • If the user role does not have the View permission
        • Forms in the main navigation will not be visible
      • If the user role has the View permission
        • They will see Forms in their main navigation menu & Form Templates in the dropdown
        • They can view any form template in PREVIEW mode
        • If they click EXIT PREVIEW, they will return to the Form Template Dashboard
      • If the user role has the Inactivate permission
        • Archive will appear in the footer of any template that the admin is able to edit (example – if support users can edit draft form templates and can inactivate them, Archive will be visible on all Draft form templates)
      • If the user role has the Edit Published permission
        • The admin will be able to view, edit, save & preview application templates in either the Published or Unpublished states
  • Previously, if an admin was viewing an authorized program with no future terms, they’d see a link to edit terms; because home campuses cannot edit authorized programs, we removed the link where appropriate

Fixed

  • In some instances, travelers who had already submitted their application could still see & click the SUBMIT button; we all know that travelers can’t do anything once they submit their application, so we fixed the issue – now, the SUBMIT button is only visible before the traveler submits their application
  • If an admin was looking for programs to authorize on the Program Dashboard, neither the search bar nor the filters would work – now they do

Via Travel

New

  • NEW FEATURE ALERT! Batch emailing travelers is now available on the Via Travel Traveler Dashboard as well as on the Who’s Going list of a particular plan! All batch emails sent by an admin will appear in the MESSAGES tab of the Traveler Profile to ensure that Via stays the one source of truth 👏

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

January 28 – February 11, 2021

New

  • NEW PARTNER ALERT! For all institutions who use TouchNet as their payment system, Via is now a TouchNet Ready Partner and has added a TouchNet question type to application and form templates; if your institution is interested in a custom TouchNet payment integration, please email info@via-trm.com
  • NEW MAILERS!
    • When a traveler starts an application to an internal program, they will get an email from Via urging them to continue their journey & view their application
    • When a traveler creates an account, Via will send them a warm welcome urging them to complete their profile, explore programs & chat with advisors
    • When a traveler creates an account, the default message recipient(s) will be notified (if there are no default message recipients, super users will be notified) – perfect for an even warmer welcome from your office 🌞

Updated

  • The legacy feature Travel Plans has been sunsetted and will be removed from your main navigation menu; if you are interested in a robust travel tracking software, head here to learn more about Via Travel
  • In our Select your organization dropdown on via-trm.com, we’ve removed the [subdomain] from the organization name for a cleaner view
  • The mailer sent to travelers after they’ve registered their attendance at an event was routing them to sign up rather than to sign in – the route has been updated
  • If a non-synced traveler manually inputs data into their traveler profile or onto their application (in these statuses: Incomplete, Submitted, Conditionally Accepted, In Review, Waitlisted) or form (in any status), then subsequently syncs, if the fields are blank in their student information system, Via will replace the data inputted by the traveler with blanks [this can occur if a Client opts to sync their student information system with Via after they’ve launched their account, or, if a traveler does not create their account through Single Sign On and thus is not synced, then, signs in through SSO syncing their data]
  • If an admin opts to remove all What’s Included items from a program brochure, the What’s Included section heading will no longer be visible because, we just think that makes more sense 🙂
  • We’ve added your institution’s organization description to the bottom of your program brochures – now travelers, visitors and admins can see your information more easily! (watch the video below to take a look) [not sure where to find your organization’s description? click here to find your way!]
  • We’ve also spruced up several elements on program brochures… here’s the 411:
    • On the floating sidebar:
      • We’ve added the organization’s name, program contact’s name, title & photo for more clarity
      • The ‘ask a question’ workflow for travelers got a makeover – we updated the copy to say “Have a question?” and updated the look & feel of the pop up they see after clicking “Have a question?”
Ask a question workflow for students
  • Text boxes & dropdown menu boxes were different sizes – not anymore 😉
  • The Terms & Cost section look and copy were updated for programs with no future terms – here’s what is now visible:
    • Travelers see: “Currently there are no terms available for this program. Let us know if you’re interested in applying to a future term. Request More Info
    • Visitors see: “Currently there are no terms available for this program.”
    • Admins see: “Currently there are no terms available for this program. Add Terms in Program Settings
  • All fonts, font sizes, colors & spacing in between and within fields were updated for consistency

Fixed

  • Our team continues the search to locate all custom alias stragglers… on the fixed list this week:
    • The Unauthorized screen on the program dashboard
    • Several traveler dashboard filters
    • The withdraw & defer applications screen
    • The application dashboard where custom reasons are associated with a deferred or withdrawn application
  • “Request to apply” mailers were not being sent to program contacts, they were only being sent to one of default message recipient – now they’re sent to both the program contact and the default message recipient(s) so that everyone is in the know
  • Admin users without adequate permissions were able to edit application and form templates due to the auto-save functionality – now, those users will only be able to view the templates through the template PREVIEW
  • Visitor links were directing users to sign in rather than to the program brochure itself – we redirected traffic so that visitor URLs display the program brochure; traffic patterns restored
  • Previously, if an admin attempted to delete content in certain fields to make them blank, the content wouldn’t get deleted – here are the fields we fixed to accommodate blanks if desired:
    • Custom fields
    • Internal programs:
      • Program intro
      • Program description
  • In some cases, housing information on program brochures was displayed multiple times – now housing information appears only once as expected
  • Paragraph returns added in program brochure information fields were not being displayed to admins, travelers or visitors – now they are… paragraph return to your heart’s content
  • Our engineering team did some regular maintenance ensuring that blank synced fields do not prevent travelers from submitting applications or forms – good news: nothing needed to be fixed as everything is working as expected 🙂
  • Previously, support and occasional users who did not have permission to view organization information were not able to access their personal account information – now they are
  • Last week, admins couldn’t successfully add content to the program description field on program brochures – now they can
  • Travelers were previously unable to submit forms – we removed the roadblock and are happy to announce that form submission has re-commenced!

Via Travel

New

  • NEW WORKFLOW ALERT! SafeCheck Enrollment has been added for travelers to officially enroll in SafeCheck, the free health, safety, emergency-response, and wellness communication check-in service available while they travel (see video below)
  • SafeCheck Enrollment in detail:
    • Travelers can see the SAFECHECK tab of Via Travel where they can enroll a valid travel cell phone or mobile number; if the inputted phone number is invalid, Via will prompt them to add a new one [travelers can opt out at any time]
  • After successful enrollment, travelers can edit and reverify their SafeCheck phone number at any time
  • Admins can view, search for, sort, filter, and export SafeCheck status & associated phone number on the Via Travel traveler dashboard
  • Admins cannot, however, enroll travelers in SafeCheck on their behalf
  • A SafeCheck Phone Number field has been added to the Contact Information section on TRAVELER INFO tab of traveler profile, visible to both admins & travelers (but not editable by either within the traveler profile)
  • Previously, the number inputted into the On-Site Cell/Mobile Phone Number field was used for SafeCheck; now, if the On-Site Cell/Mobile Phone Number field is filled out prior to the traveler enrolling in SafeCheck, Via will display that number to the traveler to either verify it as their SafeCheck Phone Number or add a new number to enroll

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

January 14 – 27, 2021

New

  • Two weeks ago, we added a term name filter to the program dashboard for admins & travelers – this week we added a term name filter to the application dashboard… nice 🙂

Updated

  • After receiving lots of feedback from both admins and travelers in regards to Level of Support, we have decided to remove it from Via. We are going to further research the practicality of the data point and a more user friendly approach to this question. What this means is that Level of Support won’t be visible on program brochures, travelers can’t indicate their preference in regards to support, and level of support information cannot be filtered on either the admin or traveler side. What this doesn’t mean is that this question, or another variation, won’t be considered for the future
  • All three term name filter dropdown lists were consolidated to accommodate different capitalizations of the same term, example: if you have two different term names for fall in these formats Fall 2021 and FALL 2021 it will only appear once in the dropdown list; if you have another term name in this format Fall2021 that would appear separately because of the difference in spacing
  • As an admin looking at a traveler’s profile, we noticed that if the traveler hadn’t updated a photo of themselves, the Via TRM logo was appearing, so we updated it to display our new avatar instead!
  • Our program brochures have gotten a nice makeover, here’s what we updated:
    • Instruction information and field answers used to be bold, now they’re not
    • The font in both the Eligibility Requirements or the Scholarship and Financial Aid Opportunities sections didn’t match the rest of the brochure, now it does
    • Checkboxes weren’t aligned, now they are
    • We moved all information content to display to the right of its respective field name

Fixed

  • Performance in app was slow last week resulting in server errors being displayed in various locations, we tuned up performance & fixed all server errors – here’s what we fixed:
    • Admin invitation workflow
    • On the application dashboard
      • Programs & terms filter group
      • Authorized program provider filter
      • Traveler type filter
      • Residency status filter
      • Financial aid filter
      • Home campus filter
      • Year in school filter
      • Major – primary filter
      • Major – secondary filter
      • Minor – primary filter
      • Minor – secondary filter
      • Minor – third filter
      • GPA – major filter
      • GPA – cumulative filter
      • Anticipated grad year filter
      • Hours earned filter
      • Honors status filter
    • Any traveler who was unable to view program brochures
    • Any admin who was unable to view provider program brochures to authorize (fixed within 4 hours – go team go!)
  • In some cases, when an admin attempted to transfer an application, the screen did not automatically refresh and application duplicates were created; now, when an admin transfers an application, the screen automatically refreshes and one application is created anew, phew!
  • We noticed & fixed a couple of things for travelers who are “non-degree seeking”:
    • Admins previously couldn’t filter for them on the application dashboard – now they can
    • Travelers, or admins on their behalf, couldn’t identify themselves as “non-degree seeking” on an application or form – now they can
  • The Housing filter on both the traveler & admin views of the program dashboard had “Not Sure” listed as an option in the dropdown – “Not Sure” is not an option, so we’ve removed it from the filter dropdown list
  • Previously, admins who had the permission to view traveler applications but did not have the permission to view application templates didn’t have access to the application dashboard – now they do
  • Some travelers were unable to pay their fees through Cashnet so we fixed the issue… the cash flow has been restored
  • Several filters were not working as expected on both the traveler & application dashboards:
    • On the traveler dashboard
      • Preferred Program Date filter – Via was only displaying travelers that chose the exact date range selected, now, travelers with preferred program dates anywhere within the date range selected will be displayed
      • Passport Status filter – Via was not displaying all travelers with a passport status of “Not Provided” – now it does
      • Honors Status filter – if an admin filtered for travelers who did not provide their honors status, Via was not displaying them – now it is, the gang’s all there
      • Receives Financial Aid filter – if an admin selected “yes” “no” and “not provided” the expected number of travelers was not displayed – now it is
      • Traveler Type filter – admins did not have the ability to filter for “High school/Secondary” or “Post Graduate” travelers – now they do
    • On the application dashboard
      • Receives Financial Aid filter – admins did not have the ability to filter for “Not Provided” – now they do
      • Traveler Type – we fixed some typos so that the list on the application dashboard is consistent with all other locations in Via
  • Previously, if a traveler opted to not provide their passport status during the traveler intake experience, Via was displaying a default answer of “Unknown” – we removed the default answer and will now display blank if the question goes unanswered
  • Date of Birth was not displaying correctly on applications and forms – we fixed how the data is stored as well as how users can choose a date: a date picker… good as new 🙂

 

December 17, 2020 – January 13, 2021

New

  • Who’s been waiting for the day when more than one form template could be added at a time in program settings? (🙋) As of today, the ability to add more than one form template in program settings is official… add to your heart’s content 🙂
  • Remember our term name field in program settings? (see below September 24 – October 8 and November 6 – 18, 2020 release notes) Now admins and travelers have the ability to filter by term name in the program dashboard – hooray for filters! (take a look at the traveler’s view below)

Updated

  • A LOT of work was done to update subject areas for both admins and travelers, here’s what we did:

    • Updated all lists to be the same in all the following locations: traveler view of program matching experience, the admin & traveler views of the program dashboard, the admin view of the traveler dashboard, and the admin view of program brochure edit screen
    • Alphabetized subject areas in all locations
    • All “, General” and “, Other” subject areas were mapped to their identical counterpart for consolidation & organization – example: “Chemistry, General” and “Chemistry, Other” were mapped to “Chemistry” 🙂
  • We’ve reordered the filters on both the admin and traveler views of the program dashboard to ensure more logical filtering
  • If a traveler is in the process of editing the traveler application when the deadline passes, and then they attempt to submit it, a message will now appear to them indicating that the application is closed for submission and displaying the date, time, and timezone of the deadline
  • We did an internal audit & removed all “i” icons that were not in use… winter cleaning a thing, right??
  • We noticed differences in spacing in both the Scholarship or Financial Aid Opportunities and Eligibility Requirements sections between the program brochure view and the edit view – now, the edit & non-edit view spacing match perfectly!
  • The traveler information field Gender was renamed to Sex as the options refer to biological sex
  • Previously, when a recommender opened the form to submit their recommendation, their cursor would land at the bottom of the page (not very intuitive, Via!) – now, they’ll land on the first field to fill out: Full Name
  • Looking at the traveler view of program dashboard, we tweaked some things on the program tiles:

    • There was a dangling semicolon after the last location listed, now there’s not
    • If there was more than one future date available, the program tile view was displaying terms as the start month/year of the first future term and the end month/year of the last future term; this format did not make term information clear to students, so we changed it: now, the tile view will display all future terms separately
  • The visitor view of authorized program brochures was displaying the home campus’ deadline as the provider’s deadline – to clear things up, we removed the authorized program deadline entirely from the visitor view
  • We discovered two issues with zip code fields in the TRAVELER INFO tab traveler profile:

    • A dangling hyphen was appearing after all zip codes, now it isn’t
    • If the zip code field was synced and the institution was sending more than 5 numbers separated by a hyphen, Via omitted the hyphen – now, whatever is sent to us will be displayed, hyphen or not!

Fixed

  • Our team spotted a typo in one of the answers in a traveler intake question – we took care of it
  • The search is still on to locate all custom alias stragglers… last week’s offender: the Zero Matches screen on the program dashboard – good as new!
  • The issue of duplicate traveler forms in traveler profile has been put to bed – forms won’t be duplicating from here on out
  • We noticed that admins couldn’t filter for travelers who were “non-degree seeking” or “not sure” if they received financial aid on the traveler dashboard – now they can
  • On the note of financial aid, if travelers filled out that question during traveler intake, their answer was not saving – we fixed the problem, now, the answer they give is the answer saved & displayed in traveler profile
  • Previously, if a traveler opted to not answer certain traveler intake & program matching questions, Via was displaying default answers in generated reports; we’ve removed all default answers for more accurate data tracking & transparency – here are the questions that were fixed:

    • Traveled Outside Home Country
    • Traveler Type
    • Receives Financial Aid
    • Participation Certainty
    • GPA Major
    • GPA Cumulative
    • Hours Earned
  • When attempting to update custom fields, admins were seeing a standby error & data not saving, now they’re not
  • Two filters on the traveler dashboard were not functioning as expected:

    • Sign Up Date range – Via was filtering between the two dates rather than including the two dates with the time in between, now, the filter is 100% inclusive!
    • Passport NumberVia was combining all those that provided a passport number with those who did not provide one; now, the groups are separated accordingly
  • On the edit view of application & form templates, uploaded documents and associated instructions were hidden whereas in the preview view, they were not; we discovered a display issue and resolved it – now, all uploaded documents & instructions are visible on all views of the template
  • Both the Defer and Withdraw buttons on the application quick view in traveler profile were broken for admins & travelers but have since been restored to accommodate all desired deferrals and withdrawals! 

December 3 – 16, 2020

New

  • NEW VIEW ALERT! Raise your hand if you’ve ever wished that you could declutter your view & hide past terms in program settings (we’re raising ours 🙋!) Your wish is our command! Now, when admins head to program settings, they’ll notice that past terms are hidden by default, and, if desired, they can simply click + SHOW PAST TERMS to do exactly that: show past terms.

Updated

  • Spacing of questions and instructions in the edit view of application and form template questions was inconsistent compared to both the PREVIEW of the template and traveler applications & forms; now, spacing looks the same in all views.
  • Previously, if an admin added an option to a dropdown question on an application or form template and clicked elsewhere on the template, the option would be saved – now, only if the admin clicks ‘enter’ or ‘return’ after adding an option will it be saved.
  • We updated the text in the introduction field on application & form template to be placeholder text rather than plain text so you no longer have to remove it before adding content in that field!
  • If your organization does not have Authorization of Third-Party Programs turned on in settings (here’s an article how to turn it on & off), we have cleaned up the admin view of program dashboard: we’ve removed view options of Internal & Authorized, Unauthorized, and Authorized Only and will only display two view options: All Programs and Drafts Only.

Fixed

  • It was brought to our attention that form status couldn’t be updated to Accepted but now it can!
  • Our team continues the search for custom alias stragglers to make sure if you set an alias in account settings, it’s consistent throughout your system. Here’s where we fixed them:

    • On program brochures
    • In program settings
    • On application & form templates
    • The screen that admins see prior to editing a publishing application or form template the screen prior to editing a published application or form template
    • Within the AUTHORIZED PROGRAMS tab in settings
    • On the eligibility screen travelers see prior to starting an application
    • In traveler intake
    • In traveler profile, specifically the TRAVELER INFO and EVENTS tabs
  • If an admin went to invite a single traveler from the traveler dashboard, they wouldn’t be able to see the email they were typing due to an issue with font color blending in – the color has been fixed & no longer blends in.
  • Previously, cost information on program brochures was mistakenly being rounded to the nearest ten; now, whatever the admin adds to program settings will display on the brochure, no rounding to see here folks.
  • In some instances, travelers were able to see programs in the Draft, Unpublished, and Archived states; we couldn’t let that one slide so we restored their view to what’s expected: they now can only see Published brochures.
  • The time of an event on the actual event brochure was previously different from the time on the event quick view in the EVENTS tab in traveler profile; don’t worry, it’s been fixed.
  • Via was preventing the country of citizenship field to be blank on traveler applications so we fixed the issue; now, if you leave the field blank, we won’t stop you!
  • Checkboxes on the application template & form template dashboards weren’t able to be checked off to take batch action; we made some changes – check away my friends…
  • Some screws were loose when admins attempted to defer or withdraw a traveler’s application directly from the APPLICATIONS tab in traveler profile – we tightened some things and fined tuned others, so that nothing can stop admins (with adequate permissions) now!
  • In some cases, traveler application and form deadlines weren’t always appearing where they should – long story short we cleaned things up so that deadlines display everywhere necessary.
  • Two deadline types were off by one day – here’s what we fixed:

    • Traveler form deadlines were displaying for the day before the actual deadline
    • Traveler application deadlines for authorized programs were displaying for the day after the actual deadline
  • We realized that our event registration mailer wasn’t showing the right timezone for an event – we’re happy to announce that timezone is no longer an issue here.

November 19 – December 2, 2020

New

  • NEW INFORMATION VISIBLE! Knowledge is power, which is why we’ve surfaced some new information:

    • In traveler profile, if an admin adds a new form in the FORMS tab, the traveler & admin will see “Form Deadline: Please Inquire” and the date & time that the form was added.
    • On both the application template and form template dashboards, admins will now see on the template quickview:
      • The admin that created the template
      • The date & time the template was created
      • The date & time the template was last updated
      • The template’s status
    • On all authorized program brochures, admins, travelers & visitors will now see both the home campus’ and the provider’s application deadlines in the Terms & Cost section; if the provider does not provide a deadline, “Please Inquire” will be visible.
  • We’ve added a new avatar photo if an admin or traveler has not uploaded a photo of themselves yet!

Updated

  • Previously, when an admin clicked to edit an application or form template, the VIEW ARCHIVE button would occasionally appear, now it doesn’t.
  • Events got a revamp just in time for the new year, here’s what we updated:
    • In traveler profile, events were previously grouped by Onsite/Future and Past – now they’re grouped by Upcoming, Past, and Canceled.
    • Also in traveler profile, the event quick view wasn’t clear & didn’t match the rest of the tabs – for consistency’s sake, we updated the layout, look & feel.
    • If an event brochure name is very long, we’ve removed the up/down drag bar from displaying – now, we display the full name, no scrolling needed.
  • In the past, default message recipient(s) would only receive mailers and notifications if no program contact was added to a program – aka they were on back up duty. Now, even if a program contact is chosen, default message recipients will receive all communications that a program contact normally would!  

Fixed

  • On application and form templates, if an admin added a dropdown question several things would occur:
    • If the dropdown question was the last question for travelers to fill out, travelers would not be able to see all answers in the dropdown list, now they can
    • If more than one option was added to the dropdown question, spacing of each option would be off – we’ve fixed the spacing so that all options are correctly aligned
    • We added a box around each option field to clearly identify each one and its respective ‘X’ button
  • In some instances, both the internal program contact and internal program administrator filters on the application dashboard would display “No Options” even if program contacts and/or program administrators had been chosen – now, all program contacts and administrators are visible and accessible to filter on.
  • In some Client accounts, upon saving an application template, the sections would rearrange out of order, now they remain in the intended order.
  • We encountered some issues on program brochures, here’s what got fixed:
    • On some programs, the APPLY NOW button was visible even if there were no future terms available on the brochure; now, if there are no future terms, REQUEST TO APPLY will be visible everywhere on the program brochure.
    • On the visitor view of some programs, APPLICATION CLOSED was visible even if the term was still open; now APPLICATION CLOSED is displayed only when the term is actually closed.
  • The quick view of traveler forms in the FORMS tab in traveler profile was displaying the incorrect deadline, now the correct one is visible everywhere.
  • In certain instances, travelers were able to start and/or submit applications after the application deadline had passed due to an issue with time zones – this was not the intended behavior so we made some changes; order has been restored.
  • We located some places (namely on the application dashboard and in traveler profile) where our custom aliases weren’t updating and fixed them – they’re good as new.
  • In some instances, VIEW EXTERNAL APPLICATION was visible even if the provider did not add an external application URL to the program brochure or when the program was internal – now, travelers will only see VIEW EXTERNAL APPLICATION on authorized programs where the provider has added an external application URL.

Via Travel

New

  • We’ve added a new column on both the plan & traveler dashboards in Via Travel: Continents! On the plans dashboard, Continents column will be visible by default; on the traveler dashboard, Continents column will be available to show if desired!

Updated

  • We added a clearer message if there are no results to display when an admin looks at any Via Travel dashboard (Travelers, Plans, SafeCheck)… now they’ll see “Loading <<Plans/Travelers/SafeCheck Messages>>…”

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com.

November 6 – 18, 2020

New

  • Remember our new term name field in program settings? (see September 24 – October 8, 2020 release notes) Now travelers will see the name when they go to select a term to apply to!
  • NEW FIELD ALERT! On-Site Cell/Mobile Phone Number has been added to traveler profile as well as on application & form templates for all your risk management needs! For our Clients who are using Via Travel, this is the number that the new SafeCheck feature will use to send an SMS!

Updated

  • We added a friendlier message if a traveler, looking at their FORMS tab in traveler profile, has not yet committed to a program and term… now they’ll see, “Lucky you! You currently have no forms to fill out.” 
  • If no documents are uploaded to a program brochure, the Downloadable Documents section is now hidden from the brochure!
  • Traveler intake First Name and Last Name field names were not aligned – alignment has been restored.  
  • The instructions and default copy in authorized program settings fields were outdated & reflective of the old process so we tidied everything up – they’re good as new!
  • Previously, travelers were unable to edit their travel history information that they added during the traveler intake experience; we heard that was somewhat limiting (and we agreed!) so we rerouted the EDIT PREFERENCES button to go back to the beginning of traveler intake experience rather than program matching experience – thanks for the heads up, Marisa!

Fixed

  • We found a typo on the form where recommenders submit their recommendation and another two in settings, so we corrected them all.
  • In some cases, travelers were able to submit applications without answering the required phone number question – now travelers are successfully blocked from submitting unless they type the 411…eh hem, their phone number. 
  • Authorized programs had several screws loose… here’s what we fixed:
    • Some unauthorized programs were not visible for admins to authorize, so we fixed those.
    • In some instances, travelers were seeing a standby error when they tried to start an application to an authorized program – that is no longer occurring
    • If a provider marked a program as authorizable in program settings, their choice would, in some instances, not stick and revert back to the program not being authorizable; authorizable programs should actually be authorizable, which they are now!
    • If a provider added an external application URL in program settings, their choice would save but disappear from view; now the URL will always be displayed.
    • Non-published authorized programs (in draft, unpublished & archived states) were previously visible for admins to authorize, now they’re not.
    • Authorized programs without future terms weren’t visible to admins or travelers; now, an authorized program is visible regardless if the program has a future term or not.
  • We noticed our Program and Programs custom aliases weren’t updating for some questions in the program matching experience, so we cleaned those up… problem solved.
  • Long event names were overflowing off the brochure so we rerouted the text to wrap around!
  • Multi select filters on the application dash were causing standby errors to appear if an admin clicked the ‘X’ button from a previously applied filter – multi select filters are working perfectly now.

Via Travel

New

  • NEW FEATURE ALERT! SafeCheck, Via Travel’s SMS text & geolocation functionality went live… watch the video below to see it in action:

 

  • SafeCheck in detail:
    • Admins can send a SafeCheck message with the option to include LocationCheck (geolocation) from two different views: the Who’s Going view within a specific plan as well as on the Via Travel traveler dashboard 
    • Once travelers receive the SMS text, they can click the link to check in, provide more information, and add their exact location before sending their reply 
    • Admins can view, search for, sort, filter, and export all SafeCheck messages in the SafeCheck dashboard
    • Admins can also view a specific SafeCheck message’s detail page for more specific information including traveler responses, geolocation on a map, and the option to resend the SafeCheck message.
    • When sending a SafeCheck message, admins can choose from a variety of questions in the following groups (see below for all questions): 
      • Safety
        • Are you safe and well? Please confirm. If you need help, select ‘no’ and someone will contact you as soon as possible.
        • Did you arrive safely and check into your housing?
        • Did you arrive safely at your program site?
        • We haven’t heard from you yet! Are you safe and well?
      • Urgent
        • We’ve identified an urgent situation that may impact your travel. Are you safe and well?
        • We’ve identified an urgent situation that may impact your travel. Did you receive the full update in your email?
      • Wellness
        • This is a support & wellness check. Do you need assistance from our team this week?
        • This is a support & wellness check. Would you like someone from our team to reach out to you this week about your program?
        • This is a support & wellness check. Would you like someone from our team to reach out to you this week about your travel plans?
      • Update
        • Important changes were made to your group itinerary. Do you have any questions about these changes?
        • Important changes were made to your group travel plan. Do you have any questions about these changes?
      • Feedback
        • We’d like your feedback! Has our team met your expectations for support for your program?
        • We’d like your feedback! Has our team met your expectations for support for your travel plans?
        • We’d like your feedback! Would you recommend this program to your friends?
        • We’d like your feedback! Would you recommend this travel experience to your friends?

Updated

  • We’ve updated all icons in Via Travel to cleaner & fresher ones
  • Our add/edit plan view and our add/edit detail views have had a thorough cleaning: some items were rearranged, renamed, deleted, added for an all in all better experience 🙂 
  • Group Leader functionality got a super boost of permissions, here’s what they can and cannot do:
    • Can edit a group plan, but cannot create one
    • Can view traveler itineraries, but cannot edit them
    • Can add and edit group itineraries
    • Can invite travelers to a group plan
    • Can export travelers
    • Cannot see or edit group plans of which they are not a group leader
    • Cannot see the Via Travel traveler or plan dashboard of all travelers and plans
    • Cannot link a program to a group plan
    • Cannot assign or remove a group leader to/from a group plan
  • “Sorry, no matching records found” was appearing when an admin was waiting for any dashboard to load; because that wasn’t indicative of what was actually happening, we changed the copy to “Loading….”

Fixed

  • Admins were getting an error going from the application dashboard to Via Travel, now they’re not. 
  • A traveler who committed to their program after the program was associated with a group plan wasn’t showing up in the admin or traveler view of the the plan, and now they are.
  • In some instances, location wasn’t saving even if the traveler included it with their SafeCheck check-in, now it is.

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

October 22 – November 5, 2020

New

  • NEW WEBSITE ALERT! As of last week, Via TRM launched our brand new website for easy navigation and helpful information. Be sure to head to www.viatrm.com to check it out 🙂

Updated

  • Traveler forms in the FORMS tab in traveler profile are now organized not just by program but also by term – so if a traveler commits to multiple terms on the same program, their forms will be separated accordingly
  • We’ve made necessary updates to our Program Matching algorithm and we’re happy to report that’s it’s never been better 🙂
  • 1900 was the first year displayed in our date of birth and term preference dropdowns in traveler profile and program matching respectively; because the majority of folks applying to study abroad weren’t born in 1900 nor would they prefer to study then, we’ve updated the order to display the current year first
  • Travelers didn’t realize they could sort their list of priorities in the program matching experience; we agreed, the layout wasn’t super clear, so we spruced it up by adding numbers to the left and icons indicating drag and drop functionality to the right
  • We rearranged the SAVE and CANCEL buttons when saving custom field data from the traveler dashboard for a better user experience
  • For consistency’s sake, we updated the NOTES tab in traveler profile to look exactly like the MESSAGES tab does – looking snazzy NOTES!

Fixed

  • On certain screen sizes the CANCEL and SUBMIT buttons weren’t visible when transferring a traveler application; that wasn’t super helpful so we fixed it.
  • If a program brochure displayed 3 or less What’s Included items, the icons were scrunched together and indistinguishable… now they’re spaced out and effectively practicing ‘field distancing’ 🙂
  • Some traveler applications and forms were displaying errors; we removed the roadblocks and made everything accessible again.
  • For synced Clients, Travelers were able to, in some instances, edit their sex field on traveler forms – we resolved the issue and restored the fields to be grayed out and read-only.
  • Exact dates on provider programs were being displayed in some admin & traveler views even if Show Exact Dates field was turned off – we made some changes & resolved the issue.

Via Travel

Via Travel map of all travelers and their locations

 

Here’s what’s new & notable!

  • The map of travelers is new and improved! We’re now using the longitude and latitude from all group and solo plans to pinpoint exactly where travelers are on an interactive Google Map 🙂
  • Multiple locations can be added to a solo or group plan with respective location start and end dates; you can even type in an exact address, city, or country and Google Maps will validate the address, associate the right time zone and allow you to view your selection on a map!

If you’re interested in learning more about Via Travel, please contact us at info@via-trm.com

October 9 – 21, 2020

Updated

  • For clarity’s sake, we cleaned up the confusing language on the screen confirming event cancellation.
  • We noticed some out-of-place things on our program brochures:
    • The columns in the Terms & Cost section were misaligned, now they’re uniform and orderly.
    • The Instructional Language(s) and Language Immersion fields were smushed together like sardines… so we followed COVID-19 guidelines and added some space in between them – now we’re practicing ‘field distancing’ 🙂
    • If an admin adds a lot of text in cost information field in program settings, “…” will appear after the truncated text and will expand if the admin, traveler or visitor hovers over it
    • We continued on our quest of removing the confusing yes/no options and replacing them with checkboxes – Language Immersion has been transformed!

Fixed

  • For synced Clients, Travelers were able to, in some instances, edit their first name, middle name, and last name fields in TRAVELER INFO tab in their view of traveler profile – we resolved the issue and restored the fields to be grayed out and read-only.
  • A strange mention of the word “garbage” was visible as the payment status on some traveler applications – because no one likes “garbage,” we removed it entirely!
  • Previously, travelers were unable to answer the Traveler Type question in traveler intake as “undergraduate” was pre-selected and not editable – of course not all travelers are undergrads so we fixed it, problem solved.

September 24 – October 8, 2020

New

  • NEW PRODUCT ALERT! As of this week Via TRM has launched it’s brand new product, Via Travel, for tracking solo and group travel. This product allows universities, non-profits, and private sector organizations to:
    • Manage group & solo travel
    • Communicate with travelers anytime, anywhere
    • Know where travelers are at all times with an interactive world map
    • Create custom travel itineraries with flight, housing, transportation, and activities
    • Run reports on travel & travelers
    • Integrate Via Travel to other software, including your Via TRM education abroad software
  • We’ve also added SEVERAL new & exciting fields on both program brochures and program settings, check it out:
    • In program settings, admins can now…
      • Add text associated to cost; thanks for the suggestion CSBSJU!
      • Enter a term name
      • Input credit minimum – maximum
      • Add program notes [Program notes are only visible in program settings to administrative users with access to view program settings – they are not visible on program brochures to admins, travelers, or visitors]
    • On the program brochure…
      • We jazzed up the terms & cost section to reflect all the new fields above
      • We added formattable notes fields for the following sections:
        • Language and Location
        • Housing
        • Academics
        • Activities
      • We created a brand new formattable section called Host Organization for admins to add a host organization name and any relevant host organization information… this section is great to add content for your bilateral exchanges!

Updated

  • We added commas for all cost numbers with more than 3 digits on program brochures
  • Application and form template custom question prompts never had formatting options… now they do!
  • Do you recall seeing yes/no options next to program type and housing type questions on program brochures? We heard they were confusing (and we agreed). So, we changed them to checkboxes 🙂

Fixed

  • Our validations for required questions on applications and forms weren’t appearing, so we gave them a quick tune-up! Now, if a student tries to submit their application without filling out all the required information, they see help text telling them what’s left to be completed.
  • Sometimes ‘null’ would appear in answers on the PROGRAM PREFERENCES tab in traveler profile. This has been fixed and all answers on the PROGRAM PREFERENCES tab display as they should.
  • Travelers weren’t receiving message copies in their email inbox if an admin sent a batch message from the application dashboard, now they are!
  • The button in our event cancellation mailer was broken and going nowhere; we pushed a fix and it’s good as new.
  • Associating a new application template in authorized program settings was tampering with old applications to provider programs (derived from older application templates). Now, old applications go unchanged if a new template is added to authorized program settings.
  • We removed the roadblock preventing some travelers from viewing their application
  • We resolved some issues on traveler applications and forms:
    • Options in our drop-down questions were squished and unreadable so we added more space
    • Occasional users weren’t able to see full answers submitted by travelers on short answer questions because the box was too small and their permissions wouldn’t let them scroll to view everything; now the box gets bigger as more content is added to the question so that everyone can see what they need 🙂
  • What’s Included icons had disappeared from visitor links of program brochures. That simply couldn’t do, so we restored them back to their rightful place
  • Previously, if a traveler was asked to indicate alternates, they had to indicate the maximum amount of alternates; now, the traveler can add up to the maximum number
  • If an admin clicked the calendar icon in the quick view of programs on the program dashboard, they’d get an error if the program was authorized; because no one likes errors, we removed the link entirely! [NOTE: program settings can only be accessed for internal programs]

September 10 – 23, 2020

Fixed

  • We found some cracks in our mailer & notification system foundation, so we’ve patched up and stabilized everything:
    • Event invitation emails, when sent to an individual traveler, are sending as expected
    • Time & timezone on all event mailers is correct from the source – we’re running like a Swiss movement now
    • All message copy mailers land successfully in traveler inboxes (as well as in the MESSAGES tab in traveler profile) because we believe that redundancy is helpful!
  • This week we fixed and error that was blocking admins for filtering for the participation barrier of cost. It’s fixed and working as it should.

August 28 – September 9, 2020

New

  • Want to know more about financials from students on an application or form? We’ve added two questions to the TRAVELER INFO CONTENT section on templates for your choosing: “How do you plan to pay for this program?” and “Receive financial aid?” – hope this helps you balance those books!

Updated

  • UOur admin view of program dashboard is now a much better version of its old self – rather than displaying all program brochure states, it now conveniently lands on only published internal and authorized programs… you can still filter for unpublished and archived programs if you like though!
  • Remember when admins used to see “Zero Matches” waiting for unauthorized programs to load on the program dashboard, even when there were matches? That was very truthful so we’ve updated the loading screen accordingly.
  • We’ve spruced up our application and form templates…
    • Small font sizes are gone (suggested addition: you can take those reading glasses off!)
    • Question type look & feel is now consistent in all traveler and admin views
    • The lighter blue section & header label color has been replaced with a dark blue so it is more accessible and legible
    • All question headers are visible & no longer overlap with submitted answers

Fixed

  • The order on form templates was getting all turned around on the admin view of a traveler forms; if only it was so easy to restore ‘order’ to the world at large. We digress…
  • We tidied up events:
    • Timing on event invitation mailers now reflects the timing added to the event brochure.
    • Previously invited students won’t show up twice on the travelers registered list after they register through same day sign up, because double really is trouble.
  • Application statuses on MY PROGRAMS and APPLICATIONS tabs in traveler profile weren’t aligning – now they match 100%.
  • We like saving you time, so we restored the ability to batch publish program brochure drafts and batch delete application & form template drafts.
  • When transferred, uploaded files on traveler applications wouldn’t come along for the ride. Now, all uploaded files on the original application will appear on the newly created application.. we’re smooth sailing now!
  • Some adjustments have been made so that all What’s Included items align with their respective description.
  • Our file uploader question would sometimes corrupt files uploaded to an application or form. We let it know that was very frustrating and rather rude. It’s fixed and working as it should, without corruption.

June 4 – August 27, 2020

New

  • Travel Plans is here and we’re getting feedback on some of our favorite features such as the map view on travelers around the world, geo-location & text check-in, joining group travel, solo trip creation, and more! Learn more now and stay tuned for the formal invitation to Via TRM Clients only for a free trial this fall!
  • Batch Inviting Travelers – Batch invite travelers from Traveler Dashboard by uploading a CSV file (travelers with existing invitations will not be invited).
  • Terms and Cost Section – Now visible to admins, travelers, and visitors is the application deadline time and timezone in the Terms and Cost section on Program Brochures.

Updated

  • UI Updates on Columns – We made some minor user interface (UI) changes for Application Dashboard columns when the organization doesn’t opt to display alternates.
  • Alternates Columns – If the institution opts to turn off Program Alternates in Settings, no columns appear on the Application Dashboard.
  • UI Updates – We made some user interface (UI) changes on Traveler Applications and Forms.
  • Invite Traveler Modal – We’ve updated error messages with some copy changes on the Invite Traveler Modal for clarity.
  • Loading Programs – We’ve made improvements on how Programs are loaded on the Program Dashboard – we now load up to 500 Programs at a time.

Fixed

  • Batch Actions – Admins can now batch publish Program Brochure drafts in the Internal Draft view.
  • Program Brochure Drafts – All newly created Program Brochure drafts are now displaying correctly in the Internal Draft view.
  • Field Labels Appear as Expected – Field labels on the admin view of Traveler Applications & Forms are always visible.
  • Blank Upload Question – We’ve fixed the bug where a new blank upload question on a Traveler Application or Form overwrite the previously uploaded file.
  • Program Interest Mailer – Minor updates have been made to the program interest mailer for clarity.
  • Select All – Admins can now select or deselect all Travelers as desired; previously, scrolling up or down would reset the checkboxes selected.
  • Program Administrators / Contacts – Non admin users no longer are populated in the Program Administrator & Contact list.Transferring a Newly Created Application – If a newly created application is transferred, that newly created application’s tracking step is now updated accordingly.
  • MESSAGES tab – Travelers are no longer visible in the message recipient dropdown list on the MESSAGES tab in Traveler Profile; admin users are sorted from A-Z.

2020 Notes

New

  • Delete/Cancel a Term – In Program Settings, admins can delete a program term if no students have applied or cancel a term if there are students who have applied. Just click the trash can icon to the right of the desired term and double confirm the deletion or cancellation!
  • Program Cost – If the currency selected is the New Zealand $, NZD will appear in front of cost to help differentiate between USD and NZD.
  • Form Deadline Reminders – Travelers, who have a Deferred or Withdrawn application that was previously Committed, will no longer receive form deadline reminders.
  • New Program Type! – For all new “virtual” or “online” programs, we’ve added Virtual as a new program type available on Program Brochures; Travelers can even indicate Virtual as a program preference and Admins can filter for this type on both the Traveler and Application Dashboards.
  • Document Upload – Interested in adding a document, perhaps a budget breakdown, on your Program Brochure? Admins will now have the ability to upload files onto a Program Brochure for travelers to download.
  • Started Application Notification – Attention program contacts! When a traveler starts an application to an internal program, you will now receive an email mailer and notification. Work that student lead capture 🙂
  • New Application Alternates Report! – A new standard report template has been created! The Application Alternates Report has been added to Traveler and Application Dashboards – find out more about this report here!
  • File Upload on Recommendations – Recommenders can now upload their recommendation on the Recommendation Form. Admins can then download the uploaded file from the Traveler Application or Form.
  • Batch Reasoning: Admins can now add reasoning when they batch withdraw or defer traveler applications from the Application Dashboard – click here to watch the video
  • “Coronavirus disease (COVID-19)” Reason: In response to the COVID-19 impacts on our Client community, we have added a custom “Coronavirus disease (COVID-19)” reason as an option when Deferring or Withdrawing a Traveler Application for improved transparency and reporting – click here to watch the video
  • Application Dashboard: The Application Dashboard has launched! Hooray!!! It can be found by clicking Applications in your main navigation menu, then clicking Application Dashboard – click here to watch the video
  • Paginated Results: The results yielded when filtering in the new Application Dashboard can be lengthy, so we’ve added multiple pages and incremental display options for easy viewing.
  • Archive Administrative Users: Recent staff change or role change in your office? You can now archive Administrative Users in Via TRM who no longer need access to your system. Go to Settings > Users > and select the trash icon next to the Admin you would like to archive. Note that archiving them will revoke their access to Via TRM.
  • Preview Draft Templates: You can now preview Form Templates prior to publishing them. This simple action gives you the ability to see exactly what a traveler will see without ever leaving the template editor!
  • Watch the video for these new features:
    • Application Deadline Time: This new feature is a direct response to requests from clients – admins can now select what time they’d like an application to close (based on your timezone in Settings) in 15-minute increments as well as having the option of 11:59 pm (yay for options!).
    • Selecting specific Travelers: Admins can now select specific travelers to generate a report for by using the check boxes to the left of the Traveler’s name.
    • Browser cache busting: We’ve made improvements in how we cache data so your browser goes and gets the latest and greatest code without a hard refresh!
  • Watch the video for these new features:
    • Application & Form Template Preview: This new feature is a direct response to requests from clients – you can now Preview an Application or Form as an Administrator in the Application or Form Template! Click the PREVIEW button at the bottom of the Application or Form Template and you’ll see what your travelers will see.
    • Waitlisted Status: We have added ‘Waitlisted’ as a new Traveler Application Status.
    • Program Favorite Filter: Want to know which programs are gaining traction with your travelers? The Traveler Dashboard now includes a Program Favorite filter within the Program Preferences filter group!
    • Application Status Report: We have built this report template to allow you to see all Application Statuses for a particular sub set of Travelers
    • Participation Report: We have built this report template to make your lives easier for Open Doors reporting!
    • Application Content by App Template Report: We have built this report template to allow you to see Application Content data for an individual Application Template (this report is great for all those who use 1 Application Template – you can see all your Application Content on 1 CSV!)

Updated

  • Form Content by Form Template – Recommendation data displayed on Form Content by Form Template reports now matches how it is displayed on Application Content reports.
  • % Match – % match now appears above each program and all programs are correctly sorted from highest % match to lowest % match on the traveler view of the Program Dashboard.
  • Request to Apply Logic – We’ve updated our logic to allow travelers to request to apply to a future term that has no application associated yet. Therefore, travelers will no longer see Application Opening Soon in the Terms & Cost section, they’ll see Request to Apply, which will send a message to the Program Contact indicating their interest in applying!
  • Mailer System Overhaul – We’ve done a complete overhaul on our mailer system to ensure all mailers are correct & sending consistently.
  • Saved Filter Overhaul – We’ve removed old and unusable saved filters and completely rebuilt how filters are saved on both the Traveler and Application Dashboards.
  • Payment & Recommendation Statuses – On Form Content by Form Template generated reports, any unpaid payment will display as Not Paid, any paid payment will display as Paid, and any recommendation that has not been sent will display as No Recommendation Sent.
  • Loading Speed – Both admin and traveler views of traveler profile have been improved to support faster loading speeds
  • Participation Certainty – We’ve changed the order of participation certainty options in Traveler Intake to be more intuitive; “I’m going no matter what!” (which was previously the second to last option) is now the last, most serious option
  • Traveler Applications – Copy edits were made to the Program Alternates screen where Travelers indicate their alternate(s)
  • Form Templates – Copy edits were made to the Form Template PREVIEW screen where admins can view a preview of their Form Template
  • Event Brochures – Copy edits were made to the upload attendees screen where admins can invite multiple Travelers to an Event
  • Authorized Program Settings – Copy edits were made to the AUTHORIZED PROGRAMS tab in Settings where admins can structure all settings related to authorized programs
  • Special Characters – Special characters are now removed from file uploads to prevent upload and download issues.
  • UI Updates on Recommendation Form – We made some user interface (UI) changes for recommenders on the Recommendation Form so the process to submit the recommendation is more clear.
  • Traveler View of APPLICATIONS tab: When a Decision Release Time is in place and an application is transferred, the traveler view will display the original Application as Submitted rather than In Review. Once the Decision Release Time passes, the traveler will see the original application as Transferred and the new Application as Submitted.
  • UI Updates on MESSAGES tab: We made some user interface (UI) changes for Admins and Travelers on the MESSAGES tab in Traveler Profile so things are more clear for both parties!
  • UI Updates on Templates: We also made some user interface (UI) changes to Application & Form Templates.
  • SSO Error Page: For our clients who have integrated their SSO, if there is ever an error, users will see an SSO Error page instead of a blank page.
  • Cashnet Integration: For clients who have our Cashnet Integration, the feature can now be added as a paid upgrade on Application and Form Templates to be filled out on Traveler Applications and Forms
  • Traveler Profile Header: It won’t ever be as good as IRL (in real life 🙂 but with the new style updates to the Traveler Profile Header, important information is easier to see.
  • Styling: The styling and spacing on the Program Brochure has been revisited and updated
  • Program Contact filter: The name for the Program Contact filter has been changed to ‘Internal Program Contact/Administrator’

Fixed

  • Admin Invitation Mailer – We’ve fixed our admin invitation mailer to allow new admins to successfully set up their account.
  • Phone Number – We’ve resolved an issue of phone numbers displaying incorrectly on Traveler Profile.
  • Filters – We’ve updated the following Application Dashboard filters:
    • Application Deadline – Application Deadline (and all filters that use dates) are now inclusive, as in if you choose today’s date as both the start date and end date, only applications with a deadline of today’s date will be displayed.
    • Authorized Program Name – Authorized Program Name now only shows names of Program Providers for which there are traveler applications visible on the Application Dashboard; if there are no traveler applications for a Program Provider your organization authorizes, that Program Provider will not appear in the drop down.
    • Year in School – Year in School now filters all years, specifically Graduate Students, appropriately.
    • Anticipated Graduation Year – Anticipated Graduation Year is now a drop down multi-select filter that only displays years that are present on traveler applications visible on the Application Dashboard.
  • Event Mailer – We’ve resolved an issue in our event mailer that prevented special characters from being displayed correctly.
  • Deadline Reminders – The correct deadline will now appear in all application and form deadline reminders.
  • Saved Filters – We fixed an issue that prevented saved filters on the Application Dashboard from being visible.
  • Permission to Defer/Withdraw – We fixed an issue that allowed admins who did not have permission to defer or withdraw a traveler application on the traveler’s behalf from doing so.
  • Occasional User Role – If an Occasional User is not assigned as a Program Contact or Program Administrator, they now see no travelers when viewing the Traveler Dashboard.
  • MESSAGES tab – The message recipient dropdown menu was fixed to display only active admins. In addition, we fixed an issue that prevented a message recipient from being chosen.
  • Cashnet Payment Status – When a traveler submits a payment through Cashnet on a Not Started form, the form status will now automatically change from a Not Started status to a Started status to accurately indicate that activity.
  • PREVIEW Mode – Admins can now preview any uploaded video in PREVIEW mode on an Application or Form Template
  • Organization Logo – We’ve fixed the flashing of the Via TRM logo after a user selects their organization
  • File Uploads – When an admin transfers an Application, any file that was associated with the original Application will be copied to and accessible in the newly created Traveler Application.
  • Defer/Withdraw Timestamp – When an admin generates a Deferred/Withdrawn Applications Report, all Withdrawn and Deferred dates now appear.
  • Filters: We have repaired the Application Status, Program Country, and Country of Citizenship filters on the Application Dashboard.
  • Application Completion filter group: Admins no longer see a server error when utilizing the Question Filter within the Application Completion filter group.
  • Cashnet confirmation code: When a Traveler Application is Transferred, a new Cashnet confirmation code is successfully generated.
  • New forms: A server error no longer appears when a newly created Traveler Form is accessed.
  • ADD FORM + Workflow: A server error no longer appears when an admin adds a specific form in the FORMS tab within a Traveler’s Profile.
  • Program Interest Mailer: Program interest mailers are now only sent to providers who do not use Via TRM for application management.
  • Speed: We made speed enhancements to the new Application Dashboard to allow for faster filtering and exporting of data.
  • Automated Mailers: With the Application Dashboard, Administrative Users now have the ability to update Application Status in batch. Automated mailers are now triggered when Application Status’ are updated in batch.
  • Traveler View of Program Provider Filter: We resolved an issue with the Program Provider filter on the Traveler’s view of the Program Dashboard. Travelers will now see the correct options and results when using this filter.
  • Traveler Forms: Cashnet payment status display has been fixed on Traveler Forms.
  • Decision Release Timeline time: Decision Release Timeline time has been refactored for improved reliability.
  • Adding a Form Template: Our team fixed the bug that was causing the decision release time to change when a Form Template was added to a term in Program Settings.
  • Application Template Name: The text for the Application Template name now wraps displaying the full name properly regardless of screen size.
  • Program Alternates: When a traveler selects the “No Alternates” option, it will now allow them to successfully submit their application.
  • Broken Link Fixed: A blank screen no longer displays when a Cashnet link is clicked.
  • Runtime Error on Applications: Our team fixed the runtime error issue caused by the Veteran status question as well as the Single Choice question on Applications.
  • Dropdown Question: Our team fixed the issue of 500 error screen appearing when a drop-down has no options on Applications & Forms. The user now has access to the Application or Form even if the dropdown has no options.
  • Transfer Button on Applications: The transfer button is now displayed at all times in the floating footer of the Application.
  • Traveler View of Application Status: When a Decision Release Time is in place and an application is transferred, the Application Status in the header will display as Submitted rather than Transferred to the traveler. Once the Decision Release Time passes, the traveler will see the original application as Transferred.
  • Time Zone: Users no longer see “Invalid time” or “Invalid date”. Event displays Start Time in the Account Timezone. If an End Time is chosen, it will also display in the Account Timezone.
  • Redirecting Users: If a user attempts to sign in and their user ID is undefined, they will be successfully redirected to the sign-in page.
  • Google Maps: All users can now see Google Maps on Program Brochures.
  • Application Deadline: The same application deadline is displayed in Program Settings and on the Program Brochure.
  • Single Sign On Logout: All Single Sign On users can successfully log out of their Via TRM account.
  • Filters: There are no longer 500 errors with administrators filter based on Sign Up Date, Admin Message Recipient, Participation Goals, or Participation Barriers.
  • Program Contacts for Authorized Programs: We have updated the workflow for default message recipients for our Third-party Program Provider partners. If there is no Program Contact select, the Super User is now the default recipient.
  • Section & Question Order: All fields on Applications and Forms are now consistently displaying in the appropriate order. The sections are now saving in the correct order.
  • Transfer an Application: There are no longer 500 errors when an Administrative users transfers an Application to another term.
  • Form Submissions: Fixed an issue where Forms with synced data were not able to be submitted.
  • Accepted Applications: Administrative users can now see Applications that have changed from Submitted status to Accepted status.
  • Decision Release Timeline Date: Administrative users can now select today’s date as the Decision Release Timeline Date.
  • Editing Traveler Application Capabilities: When an Administrative user changes an application from Submitted, Deferred OR Withdrawn to Incomplete, the traveler can edit the Application.
  • Recommendations on Forms: Recommendations are now working correctly on Traveler Forms

2019 Notes

New

  • Start/End Time: Every minute counts when it comes to hosting events. You can have a start/end time down to a quarter of an hour (including 6:15 AM and 6:15 PM) on Events.
  • Subject Areas: When creating or editing Program Brochures, Admins can now add the subject area of ‘Human Rights’.
  • Languages: Admins can now add the following languages to Program Brochures: Ancient Greek, Chinese Cantonese, Chinese Mandarin, & Wolof.
  • Countries: We know some clients have been waiting a while for this important update, and we’ve added the following countries to Program Brochure options: Kosovo & Montenegro.
  • No Specific Country: For Programs that go to various countries, Admins now how the option to select ‘Countries Vary’.
  • Transfer Traveler Applications: Did you have a Traveler apply to a program that is full? Or perhaps they decide to go on the Program during a different Term? Good news on that front! Admins can now easily transfer a Traveler Application to any Program Term (including Authorized Programs and even Program Terms that are in the past).
  • Authorized Program History: Admins can now see previously Authorized Programs on the Program Dashboard
  • Tracking Steps: You may have noticed a brand new header on the Admin’s view of the Traveler Dashboard. The interactive Tracking Steps allow Admin users to quickly filter for Travelers at each stage in their journey abroad. Travelers automatically move through the Tracking Steps based on actions taken in Via.
  • NEW FILTER – Program Preferences: There are 8 additional filter options on the Traveler Dashboard for Program Preferences! Admins can go to the Traveler Dashboard and filter for Program Preferences on the left.
  • NEW FILTER – Intake: Want to see a segment of your Travelers who want to ‘Learn a Language’ when they go abroad? Or, perhaps, you have a new scholarship and want to message students who identified ‘Cost’ as a barrier to going abroad. With the new Intake filters, you can do just that! Head to the Program Dashboard and look for the filters on the left to try it out.
  • Program Alternates: It’s here! Administrative Users now have the ability to turn on Program Alternates. Turning on this new feature allows Travelers to select alternative programs during the application process. Do you have a program that’s highly competitive and fills up quickly? Turning on program alternates will allow you to have Travelers submit their alternative choices if they aren’t able to participate in their first-choice program.
  • Tags: In order to indicate the Programs that can be selected as Program Alternates, we have created Tags. Custom Tags can be created, deleted, archived, or restored in Organization Settings and are only viewable by Administrative Users. Tag away – this feature is unlimited!
  • Transfer an Application: This highly-requested feature is now live in Via TRM! We know that Travelers do not always end up participating in the original Program that they apply to. Administrative Users can now transfer a Traveler’s Application from one Program Term to another.
  • Permission to Transfer an Application: Super Users can now edit the Administrative Users who have the ability to Transfer Applications. Just head over to Organization Settings to adjust these permissions.
  • Application Decision Release: Administrative Users now have the ability to set a specific date and time to release Application decisions to Travelers. So, you can do the work of reviewing and approving Applications on your timeline, and just let the system know when the Traveler should be notified. The notification will then automatically send to Travelers on that date and time specified.
  • Application Templates: Application Templates that are Published can be now be duplicated. Have a trusty Application Template that you’d like to reuse for a new Program, go ahead and duplicate it.
  • Message Formatting: We know effective communication sometimes calls for emphasis to get your POINT across 🙂 With that in mind, messages to travelers can now be formatted with: paragraph breaks, links, bullets, & numbered lists
  • Program Brochure Formatting: Additionally, Program Brochures have been updated and you can now format Courses, Activities, Excursions, and Add-Ons on the Program Brochure pages with: links, bullets, & numbered lists
  • Customize Your Timezone: In Via, Super Users have all the power. And now, they can also set the timezone at the account level in Organization Settings.
  • The path to studying abroad isn’t always linear. With just a few clicks, you can now run a ‘Deferred/Withdrawn Travelers’ Report. The report shows all traveler Applications that have been Deferred or Withdrawn and includes columns for ‘Deferred Reason’ and ‘Withdrawn Reason’.
  • Long-awaited! Use the brand new‘ Application Counting’ Report to see the total number of Applications in each Application Status for every Program Term. Working to grow study abroad participation? This Report is a great way to quickly which Programs are yielding the most Applications, and get an idea of which Programs need to nudge travelers along.
  • The new ‘Form Content by Form Template’ Report allows Administrative Users to see how Travelers across multiple programs answered questions on their forms in one simple view.
  • Run the new ‘Application Content by Program Name and Term’ Report to access all content within Applications and easily review by selecting the specific file for the Program Name and Term.
  • Following up with travelers to encourage them to submit Forms is likely something all international educators can relate too 🙂 The new report: ‘Form Status by Program Name and Term’ gives Users the ability to see Form Status’ in one clear view for each Program Name and Term and nudge travelers as needed.

Updated

  • Recommendation Form: When an individual is filling out the Recommendation Form, the instructions now appear at the top of the page and there is help text for where to input the recommendation.
  • Responsive Design: We know many recommenders access the Recommendation Form on-the-go, which means on their mobile phone. We have updated the experience to be more user-friendly and easy to navigate from all devices (tablet, mobile, you name it).
  • Authorized Programs: When filtering for ‘Authorized Programs’ on the Program Dashboard, the correct Programs are now listed.
  • Application Status: When an Administrative User is updating the ‘Application Status’ on an individual Application, the email notification to the Traveler is only triggered when the user selects ‘Save & Exit’.
  • Registration Confirmation Message: When a Traveler registers for an upcoming Event, the “You’re registered!” message now includes the date and time of the Event.
  • Program and Form Names: This-Application-is-Only-For-Our-Favorite-Faculty-Led-Programs. Long Program or Form Names? We won’t judge, but we will make it easier for you to read. Program and Form names will now wrap instead of disappearing on the Applications and Forms tabs when they are extremely long.
  • Filter: We have added additional flexibility for filtering with an ‘Other’ and a ‘Not Provided’ option for the Sex filter in the Profile filter group. Now, on the Traveler Dashboard Administrators can filter for any or all 4 of these options: ‘Male’, ‘Female’, ‘Other’, ‘Not Specified’. Selecting none OR all 4 options will result in all Travelers.
  • Default to Active Travelers: When Admins land on the Traveler Dashboard, you will now only see Active Travelers by default. Want to see Inactive or All Travelers? Just open the Traveler Status filter to select your Inactive Travelers. Or select neither Active nor Inactive OR both Active/Inactive to view All Travelers.
  • New Countries!: Admins now have the ability to add Countries Vary, Montenegro and Kosovo to Program Brochures. If any country is added without a city, the country appears as expected on its own.
  • New Subject Areas!: The following Subject Areas are now available to add to Program Brochures: Human Rights, Diplomacy, Engineering and Design, Social Justice and Development, Coding, American Studies, Civilization Studies
  • New Languages!: The following Languages are now available to add to Program Brochures: Chinese Mandarin, Chinese Cantonese, Ancient Greek and Wolof.
  • Housing: ‘Not Sure’ no longer appears as a housing option on Program Brochures
  • Past Terms: Past terms no longer appear on Program Brochures.
  • Application Template Order: We have restored order and now, when adding an Application Template to Programs, Application Templates are in alphabetical order in Program Settings.
  • Passport Expiration Date: The times they are a’changing. Passport expiration date now goes up to 2029 on Traveler Applications and Forms.
  • Traveler Profile View: We heard you! We are happy to report that we changed the default view for Administrative Users when they are viewing a Traveler Profile – all of the sections are collapsed so you get to choose what you want to see and aren’t bombarded with too much info at the get-go.
  • Traveler Profile Program Tab: The headings in the Traveler Profile Program Tab now match the Tracking Steps for that Traveler.
  • Traveler Messages: We know concise is kind, especially when it comes to GenZers. It is now possible to send messages to travelers with only a ‘Subject’ Line (the ‘Body’ is no longer required).
  • Same Say Signup: If you use the Same Day Signup feature in Events, the ‘Register’ button is now the default action on the page, allowing travelers to simply press ‘Enter’ after entering their information. We’re hoping this will help you capture even more student leads at your next event!
  • Application Template Titles: Published Application Templates titles can now be edited.
  • Application Decision Release Timezone: The timezone that has been set in Organization Settings is now used as the default timezone for the Decision Release timezone for Applications.
  • Canceling Events: We want to make sure you’re sure, Administrative Users must now double-confirm when canceling an Event.
  • Event Mailer: To make sure everyone in the loop, Travelers registered for an Event that is canceled now receive an event cancellation mailer letting them know of the change
  • Event Formatting: Administrative Users can now add formatting to the Event description to help emphasize your message.
  • Event Timezone: Event mailers now correctly include the timezone set in Organization Settings.
  • Traveler Dashboard Order: To clean up your view, Travelers with the last activity listed as ‘none’ now appear at the bottom of the Traveler Dashboard rather than the top.
  • Traveler Dashboard Load Time: The load time for the Traveler Dashboard has been improved.
  • Traveler Dashboard Filters: The look and feel of the Filters (on the left) on the Traveler Dashboard have been improved. Additionally, the filters now work with AND logic instead of OR logic. For example, if you searched for a ‘Freshmen’ Traveler and Travelers with an ‘Expired’ passport status, you will now get only the Travelers who are freshmen AND have expired passports.
  • Applications & Forms: To provide more clarity for Traveler’s who are completing Applications and Forms, the instruction text in the Traveler Info fields now has additional spacing.
  • Archive Application & Form Templates: Do you have an Application or Form that needs to retire? Both Application and Form templates can once again be ‘Archived’.
  • Have an Application or Form that isn’t making the cut to be Published? It is again possible to archive Application Templates and Form Templates that are in the ‘unpublished’ status.
  • We have added .xls (and most other file types!) to the list of file types that are allowed to be uploaded to Applications and Forms.

Fixed

  • Submitting Forms: For our synced clients, some Travelers were experiencing issues submitting forms due to synced fields. This issue has been resolved.
  • Form Content by Form Template: The Form Content report has been fixed to include the latest information on the Forms in the report.
  • Application Content Report: The Application Content Report on the Traveler Dashboard has been fixed. The fields and data in the report are now correct and in the correct order.
  • Form Content Report: The extra columns in the Form Content Report have been removed as have questions that were removed from the Form Template.
  • City Filter: City filter now accurately shows all possible cities available to filter by.
  • Traveler Information Tab: When a Traveler removes items from their ‘Traveler Information’ tab, the fields are now accurately save with the most recent data – even if that data is ‘blank.’
  • Pending Travelers: Moving forward, when a Traveler accepts an invitation to create an account in Via TRM, they will no longer appear under ‘Pending Travelers’ in the User Tab in Settings. Note that this is not retroactive. If you have travelers who are appearing under ‘Pending Travelers’ and have already created accounts, we will be removing them from the ‘Pending Travelers’ list soon.
  • My Account Tab: My account tab saves as expected for Administrators.
  • Duplicating Events: Do you have a canceled event that you’d like to resurrect? You can now duplicate a Canceled Event and it will appear under Future Events instead of Canceled Events.
  • Calendar Icons: A few of you noticed that there was a ’12’ on our calendar icons. This became confusing anytime the icon was next to a date that didn’t happen to be in December. The ’12’ has been removed for clarity!
  • Program Brochures: Program Brochures now display the correct CTAs (calls-to-action). ‘Request to Apply’ appears if there are no future terms and/or no Application Template attached to future terms and/or all terms have application deadlines in the past). ‘Apply Now’ appears if there are future terms with Application Templates attached with application deadlines in the future. (NOTE: In some cases when there is no application deadline, ‘Request to Apply’ still appears in the floating side bar and the floating footer. In these cases, ‘Apply Now’ DOES appear in the Terms & Cost section on the Program Brochure. We are making an adjustment to include all future terms with application templates attached, regardless of whether they have a deadline.
  • Ask a Question: When a Traveler clicks on ‘Ask a Question’ when looking at a Program Brochure, one email will be sent to the Program Contact. The message that the Traveler sends will now appear in the under Messages on Traveler’s Dashboard for both the Traveler and the Program Contact to see.
  • Multiple Countries: If an Admin adds more than one country to a Program Brochure, all of the countries appear on the Program Brochure (in the floating sidebar and in the Languages and Location section)
  • Visitor Links: Travelers clicking ‘Request to Apply’ or ‘Sign In’ from a Visitor Program Brochure page are now re-directed to that Program Brochure immediately after login.
  • Adding Form Templates: When adding Form Templates to a term in Program Settings, all Form Templates immediately appear and Admins have the ability to search for their desired Form Template using a search bar.
  • Decision Release Timeline: Decisions, decisions! Admins now have greater flexibility when adding a Decision Release Timeline. If you add a date and change your mind, you can change the Decision Release Timeline back to ‘Immediately’ by deleting the date.
  • Application Deadlines: Applications now remain open until 11:59 PM on the deadline day set on the Program Term.
  • Transfer Applications: The drop-down list on the page Transfer Application is now updated and Programs are listed in alphabetical order. Admins can transfer to ANY program (internal or authorized) that has a term (past or future) and an application template attached.
  • Updated Styling for Applications and Forms: Applications and Forms have had some tweaks and visual updates: Updated styling for Short Answer, Multiple Choice and Dropdown questions, Removed overlay text on Short Answer questions, Removed the words ‘Long Answer’ from Long Answer questions, Removed the underline from the section headers for clarity, Increased help text size
  • Date of Birth: Date of Birth displays as expected and folks up to 100 years old (go centenarians!) can add their year of birth.
  • Passport Expiration Date: Passport expiration dates now include years past and well into the future.
  • Phone Numbers: An extra ‘1’ was working its way into phone numbers for our clients who have sync’d data. This has been removed! (Apologies for appearing US-centric for a moment there.)
  • Next Button: Applications that offer Program Alternates now Save data consistently when Traveler clicks ‘Next’ to move to Program Alternate screen.
  • Sync’d Application Date: Blank, sync’d, required fields do not prevent travelers from submitting applications or forms.
  • Password Length: When creating an Account, the password field will no longer incorrectly state that a selected password is too short. Note that passwords must be between 8-23 characters.
  • Canceled Recommendation: When a Recommendation Request has been removed from a Traveler’s Application, the link from the original email leads to a notification that the recommendation has been cancelled/is no longer needed.
  • Recommendations: Travelers can send recommendation requests without issue.
  • Attachments: Admin can attach more than one attachment to all messages – individual messages and/or batch messages!
  • Select All Button: Select All is BACK on the Traveler Dashboard!
  • City Program Filter: The program filter by city now works as expected.
  • Applications: The Submit button no longer appears on applications that are past submission
  • Recommendations: Non-required recommendations no longer block a student from submitting an application
  • My Settings: Access has restored to the ‘My Account’ settings tab
  • All Program Provider programs now appear in the Administrator view of ‘Unauthorized Programs’
  • Recent 500 Errors: Our team is working to ensure that all recent 500 errors are all resolved. The following areas that were yielding errors are fixed: The Application Tab on Traveler Profile, When logging in, On the Program Brochure Pages
  • Event Mailer: Fixed an issue with the URL in the ‘Thanks for coming to our event’ mailer.
  • Fixed an issue that allowed the ‘Date of Birth’ field in Applications to be cleared by the Traveler.
  • Fixed an issue that prevented Program Priorities from showing up for Administrative Users who were viewing Traveler Profiles.
  • Fixed an issue that caused the ‘Last Updated’ date for Application Templates and Form Templates to not be accurate in some cases.
  • Fixed an issue that prevented Admins from adding or removing certain Traveler Info fields from Application Templates and Form Templates.
  • Fixed an issue that caused uploaded documents to not appear immediately when editing application templates.
  • Fixed an issue that caused sessions to persist after logout for certain SSO users.
  • Fixed an issue in Traveler Program Matching that allowed the Traveler to select both the ‘Yes’ and ‘No’ options simultaneously for language immersion. In this case, they’ll just have to choose.
  • Fixed an issue that caused some visitor URLs to not load correctly.
  • Fixed an issue that allowed some Travelers to submit Applications after the Application deadline in some rare cases.
  • Fixed an issue that prevented the ‘Travel Plans’ link from loading correctly in the Main Navigation bar for Admins.
  • Fixed an issue that caused past terms to appear on Program Brochures.
  • Fixed an issue that caused the default avatar image to appear as a broken image.
  • Map: Fixed an issue that caused the map to display incorrectly in some cases.
  • Organization Branding: Fixed an issue that caused the custom colors identified in App Theme to save incorrectly for some clients.
  • Program Brochure: Fixed an issue that caused the formatted text in Program Brochure: Courses, Activities, Excursions, and Add-ons to not save correctly.
  • Traveler Messages: Fixed an issue that caused some travelers to see a white screen the first time they send a message in the Message Center.
  • Event Workflow: Events went through an overhaul and we have improved the workflows for the process of inviting, registering and attending. Issues with the automated associated mailers have also been resolved.
  • Event Duplication: In addition to the above, we resolved an issue that prevented Events from being duplicated correctly in some cases.
  • Application & Form Questions: Order has been restored to questions on Applications and Forms. We heard from a number of clients that questions were incorrectly ordered on Applications and Forms and resolved the issue.
  • Authorized Programs: The Authorized Program list has been updated and all Third-Party Program Providers are now visible in the list.
  • We heard from some synced clients that Applications were not saving. The issue has been resolved and Applications are saving.
  • Resolved an issue that caused a spinning globe when viewing the Program Preferences for some travelers.
  • The view on Application Templates and Form Templates for editing questions has been cleaned up so that the up/down arrows are not overlapping with the trashcan icon.
  • Some users reported not being able to see the main navigation bar. The issue has been resolved and all users should now see the ever-important navigation bar.
  • The dashboard search was missing First Names occasionally. The issue has been resolved and the dashboard search has been restored to full functionality.
  • They’re back. Instructions for dropdown questions now correctly appear on Applications and Forms that include dropdown questions.
  • We had reports that uploaded files in Applications and Forms were not able to be downloaded in some cases. The issue has been resolved, and files are now downloadable.
  • The save button on Applications was disabled for some travelers. The issue has been resolved and travelers can once again save and return to their Applications.
  • Some travelers were able to directly Commit to new Applications. This has been resolved, and travelers are no longer able to Commit without going being Accepted to a Program.
  • Some travelers were seeing whitescreens when opening Forms. The issue has been resolved and Travelers have full visibility into their Forms once again.
  • Location, location, location. We resolved an issue that caused a latitude and longitude error when updating the Program location in some cases.
  • Some users were seeing whitescreens when the Program location was not specified. The issue has been resolved and Programs are visible whether or not the location is specified.
  • ‘Authorization Status’ for existing Programs was incorrect in some cases. The issue has been resolved and you the Authorization Status’ are correct.
  • We removed the ‘Not Sure’ option for admins when editing a Program Brochure.
  • The Public Event Brochure Page URL is not currently loading (Fixed May 30)
  • Whitescreens no longer appear on some Traveler Applications and Forms, App and Form Templates (Fixed May 22)
  • Home Campus filters are now working (Fixed May 22)
  • The deadline date on some applications and forms now appears consistently (Fixed May 22)
  • Deleting a Form Template from Program Settings is now saving (Fixed May 17)
  • Batch functionality on Program Dashboard is now restored (Fixed May 7)
  • All Program Brochure pages should now load correctly (Fixed May 6)
  • Deleting a file upload from a Traveler Application or Form now saves (Fixed May 6)
  • Saving Filters on the Traveler Dashboard works (Fixed May 4)
  • Admin can now type in an email for a Traveler Recommendation (Fixed May 4)
  • All Names on Traveler Dashboard now appear (Fixed May 4)
  • ‘No forms found’ and ‘No applications found’ message no longer appear while Traveler Forms and Applications are loading (Fixed May 2)
  • Authorized Program organization descriptions now showing up correctly on Program Brochure page floating side bar (Fixed May 2)
  • Received recommendations are now able to be viewed (Fixed May 2)
  • Data from SIS Integrations is now synching when the home campus updates their firewall settings (Fixed May 1)
  • Additional missing migrated forms restored (Fixed May 1)
  • Application and Form deadlines off by one day fixed (Fixed May 1)
  • Traveler who selects ‘Other’ in the Traveler Intake goals and motivations screen can now type in a custom answer (Updated May 1)
  • Authorized Programs Forms are now showing up correctly (Fixed April 29)
  • Authorized Programs Forms are now showing up correctly (Fixed April 29)
  • Deleting a file from a Traveler Application or Form and re-adding it does not always correctly save the new file (Fixed April)
  • Travelers with a Committed application are getting Forms added to a Program Term in Program Settings after they commit (Fixed April 25)
  • Admin SSO login (Fixed April 24)
  • Travelers requesting Recommendations & Approvals from Applications. Recommenders successfully submit recommendations. Admins can view Recommendation (Fixed April 24)
  • Admin uploading a file to a File Download question on an Application or Form Template can see the name of the file, remove it from the Template, or replace it (Fixed April 22)
  • Files uploaded by an Admin or Traveler to a File Upload question on a Traveler Application or Form can be downloaded again by a Traveler or Admin (Updated April 22)
  • Freemium Clients can access the new interface. (Fixed April 22)
  • Occasional User Role now see the users that are appropriate for the role (Fixed April 19)
  • Prezi file formats now accepted in Video Question Type (Fixed April 19)
  • Program Brochure Pages now show ‘not included’ amenities (instead of only showing included and omitting amenities) (Fixed April 19)
  • Traveler clicking on Program Name in the Traveler Profile, Programs tab opens to Program Brochure (Fixed April 19)
  • ‘Add Form’ button to individual Traveler Profile on the Forms tab now has a default status of ‘Not Started’ (Fixed April 19)
  • All Application Status Notifications send successfully. Note: Program Contact receives all status updates. If no Program Contact (i.e. the PC is archived), then Default Message Recipient (DMR) receives updates. If no, DMR then Super Users receive. (Fixed & Updated April 18)
  • Fee Question type in Traveler Application and Forms now accepts URLs with http:// and https:// and www. (Fixed April 18)
  • Reported Program Brochures failing to load (Fixed April 18)
  • Traveler Profile images are no longer broken (Fixed April 18)
  • Link back to Program Preferences available in Traveler view of Program Preferences tab (Fixed April 18)
  • Some Admin Photos in main nav no longer broken (Fixed April 18)
  • Data transfer from Traveler Information to Traveler Apps & Forms on all new Traveler Applications and Forms (Fixed April 18)
  • Most recent Event shows in Admin view of Event Dashboard as featured event (Updated April 18)
  • Change Application and Form status modals removed. Traveler Application and Form statuses can be updated inside a Traveler Application or Form. (Updated April 18)
  • File downloads on Traveler Applications and Forms giving a JSON error is resolved (Resolved April 17)
  • Program Dashboard defaults to ‘Internal Only’ (Updated April 17)
  • Travelers can submit a Form after the deadline (Resolved April 17)
  • Travelers can update Program Preferences through the ‘Edit Program Preferences’ link now available on their Program Preferences tab (Resolved April 17)
  • Video links on Traveler Forms do not display. (Resolved April 17)
  • Times displaying incorrectly in some cases on Events (Resolved April 17)
  • Saving organization settings removes custom branding (Resolved April 17)
  • Short Answers from previous interface now appear in the new interface (Resolved April 16)
  • Admins can now view Archived Application Templates
  • Event Times now display correct times (Resolved April 16)
  • Archived Filter on Admin view of Program Dashboard now works (Resolved April 16)
  • Migrated Recommendations are now visible (Resolved April 14)
  • Uploaded Files from the previous interface now show up in the new interface in Traveler Applications and Forms (Resolved April 14)
  • Admins can edit Application Templates with File Downloaders (Resolved April 13)
  • Travelers can view Authorized Program Brochure pages (Resolved April 13)
  • Travelers who commit to migrated Applications will now see their forms and also be able to refer back to their Committed Application (Resolved April 13)
  • Copy Corrections on Traveler Dashboard, Traveler welcome screen (Resolved April 13)
  • Admin sending a Batch Message to more than one Traveler receives a copy of that message into their inbox. (Resolved April 13)
  • Admin can edit Traveler Forms after the deadline has passed. (Resolved April 12)
  • Traveler can start a Traveler Application with a future term if there is not an Application Deadline (Resolved 4/12)
  • Migrated Phone Numbers into Traveler Applications showing US Country code properly (Resolved 4/12)
  • Passport Expiration date on Applications date able to be selected in the future. (Resolved 4/12)
  • Forms in the “Not Started” status did not display on committed Traveler Profiles in the Forms tab. (Resolved April 11, 2019)
  • File downloads on Traveler Applications, Forms, and Messages not downloading (Resolved April 10, 2019)
  • Improper logo size on mobile views. (Resolved, 4/9)
  • Sign Up Link missing on Non-SSO Sign In Pages (Resolved April 9, 2019)
  • Migrated cost range data is not showing a decimal point (Resolved April 9, 2019)
  • Intermittent Sign In/Up Issues (Resolved, 4/8)
  • Traveler Applications with a Recommendation are currently not available. (Resolved, 4/8)
  • Some Travelers showing a Blank names in Traveler (Resolved, 4/8)

Denali V.1 Release